BOX OFFICE MANAGER: HIFI & MOKB PRESENTS (FULL TIME)

United States·Indianapolismid

Office ManagerAdministration & Office Support

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Quick Summary

Overview

Position: Box Office Manager Company: HI-FI/HI-FI Annex & MOKB Presents Type: Full Time Compensation: TBD based on box office, ticket sales and customer service experience We are currently hiring a full time Box Office Manager to oversee ticket sales and customer service aspects of our events.

Key Responsibilities

Sell tickets and upgrades using our in-house ticketing platforms Schedule and manage all box office staff and VIP upgrade staff for events at HI-FI/HI-FI Annex as well as MOKB Presents at 3rd party rooms/venues Setup and strike of box office and…

Requirements Summary

Prior ticketing or event management experience High school diploma or equivalent. College degree preferred. Must be 21 years of age or older Reliable transportation Skills Required Exceptional customer service and phone etiquette skills Skilled…

Technical Tools

Office ManagerAdministration & Office Support

Responsibilities

~1 min read

→Sell tickets and upgrades using our in-house ticketing platforms
→Schedule and manage all box office staff and VIP upgrade staff for events at HI-FI/HI-FI Annex as well as MOKB Presents at 3rd party rooms/venues
→Setup and strike of box office and sales centers for events
→Customer service our guests which include managing inquires via email, phone and in-person
→Process and manage VIP upgrades, seating requests and customers who require ADA access
→Settlement and reconciliation of event sales and oversee ticket audits
→Work with artist management, agents and tour marketing teams to track event sales
→Manage event listings and updates for company websites
→Event ticket creation process including ticket builds, fan clubs, pre-sales and external sales partners
→Print ticket orders for street team, marketing and donation fulfillment

Requirements

~1 min read

Prior ticketing or event management experience
High school diploma or equivalent. College degree preferred.
Must be 21 years of age or older
Reliable transportation

Exceptional customer service and phone etiquette skills
Skilled communicator who excels in working on multiple teams
Positive, outgoing personality who can remain calm and pleasant through challenging situations
A champion problem-solver who's is a strong troubleshooter
Self-starter who can work with minimal supervision
Tech-savvy with who is familiar with ticketing software like See Tickets Eventbrite, Ticketmaster, or similar platform