Receptionist - Wooflands Veterinary Center

Combining hospitality, organization, and a genuine appreciation for the bond between people and their pets, you will help create a welcoming first impression for every client who visits Wooflands Veterinary Center. As a Veterinary Receptionist, you connect pet owners with the care and support they need by coordinating appointments, guiding daily client interactions, and helping maintain a smooth and organized hospital experience. Your professionalism and compassion help build trust and confidence in every visit. This role offers an opportunity to strengthen customer service, veterinary administration, and animal care knowledge while building a foundation for growth within the veterinary profession.

• →A welcoming and reassuring experience by greeting clients, coordinating appointments, managing patient arrivals and departures, and helping pet owners feel informed and comfortable throughout their visit
• →Accurate and efficient scheduling by managing reservations, appointment requests, calendars, and daily workflow while balancing client needs and hospital priorities
• →Confidence and trust through professional telephone etiquette, timely communication, and accurate responses to client questions and requests
• →Well-organized patient records by maintaining documentation, updating information, processing forms, and ensuring administrative accuracy throughout the client experience
• →Smooth front-office operations through accurate payment processing, cash handling, transaction management, and attention to financial details
• →Strong connections with clients by sharing appropriate information about services, preventive care, grooming requirements, and available veterinary resources
• →A collaborative and service-focused environment through effective communication with veterinarians, technicians, assistants, and fellow associates
• →Operational readiness by supporting additional administrative responsibilities that contribute to patient care, client satisfaction, and hospital performance

• A highly interactive role serving as a primary point of contact for clients and their pets
• Daily collaboration with veterinarians, veterinary technicians, assistants, and hospital leadership
• An active environment where appointments, client needs, and patient priorities can shift throughout the day
• Frequent use of scheduling systems, computers, telephones, payment systems, and veterinary practice-management tools
• Opportunities to expand your understanding of veterinary services, pet care, client communication, and hospital operations
• A combination of sitting, standing, walking, and assisting clients throughout the workday
• Opportunities to strengthen administrative, hospitality, and veterinary-support skills that can support continued career growth within the veterinary field

• A genuine passion for creating positive experiences for pet owners and their animals
• Professional communication skills and a warm, welcoming approach to client interactions
• Strong organization, attention to detail, and the ability to manage multiple priorities with accuracy
• Confidence working in a fast-paced environment while maintaining composure and professionalism
• A collaborative mindset and willingness to support teammates across the hospital
• Sound judgment, reliability, and a commitment to providing exceptional client service
• Positive energy, adaptability, and a desire to learn and grow within the veterinary profession
• Comfort interacting with pets and their owners while maintaining a calm and reassuring presence

• High school diploma or equivalent required
• Previous customer service experience required
• Previous front desk, receptionist, hospitality, veterinary, or administrative experience preferred
• Sales experience preferred
• Professional telephone etiquette required
• Knowledge of pet breeds and grooming requirements preferred
• Basic computer proficiency and ability to learn veterinary software systems
• Strong mathematical aptitude and ability to accurately process transactions
• Ability to communicate effectively in English
• Ability to sit or stand for extended periods
• Ability to lift up to 40 pounds
• Ability to work effectively in a fast-paced environment

This job description reflects the primary responsibilities and qualifications associated with the position and is intended to provide a general understanding of the role. Responsibilities may evolve as business and operational needs change, and additional duties may be assigned to support the operation and hospital.

At Nemacolin resort in Pennsylvania’s Laurel Highlands, foundational roles form the heart of the guest experience and the beginning of many long-term careers.  Each day brings the opportunity to learn new skills, build confidence, and contribute to a team that values hard work, kindness, and pride in service. Whether entering hospitality for the first time or continuing a professional journey, the environment encourages growth, connection, and steady advancement.

Associate team members from a wide range of experiences come together to create something exceptional, supported by leaders who provide guidance, recognition, and encouragement along the way. Many leaders within the resort began in hourly roles, building successful careers through dedication, mentorship, and continuous learning.

• Paid training and structured onboarding
• Hands-on learning and cross-department opportunities
• Clear pathways for advancement and internal promotion
• Recognition through individual and team honors

A private, family-owned, and woman-owned luxury resort unlike anything else in the hospitality industry, Nemacolin spans more than 2,200 breathtaking acres in Pennsylvania’s Laurel Highlands. Recognized by Forbes Travel Guide, AAA, and Preferred Hotels & Resorts, this four-season destination blends refined hospitality with creativity, craftsmanship, and a spirit of adventure that defines every guest and member experience.

Distinctive accommodations, immersive experiences, and a culture grounded in artistry and service excellence come together to create a setting where guests, members, and associates find inspiration. Across the resort, Real Life Magic is brought to life through meaningful moments, genuine connection, and a shared commitment to delivering something truly exceptional.

Visit Nemacolin.com to step inside the story, explore the experiences, and discover what draws people to Nemacolin. Then, imagine where this opportunity could take you as part of your own remarkable journey.