Customer Support and Administrative Assistant

Role Overview:

The Customer Support & Administrative Assistant is responsible for providing high-quality customer service and operational support to US-based clients. This role focuses on managing customer communications, supporting administrative workflows, and ensuring smooth day-to-day coordination across teams. The ideal candidate is a confident communicator with excellent spoken English, strong organisational skills, and the ability to work professionally in a remote, fast-paced environment.

Key Duties & Responsibilities:

• Provide professional customer support through email, chat, and video/phone communication channels.
• Respond to customer inquiries, resolve issues efficiently, and ensure a positive client experience.
• Support administrative functions including scheduling, documentation, data entry, and internal coordination.
• Maintain clear and timely communication with US-based clients and international stakeholders.
• Assist with operational tasks such as reporting, follow-ups, and process tracking.
• Collaborate with internal teams to ensure customer needs are addressed promptly.
• Manage multiple priorities while maintaining attention to detail and service quality.
• Contribute to continuous improvement of customer support and administrative workflows.

Required Skills & Competencies:

• Bachelor’s degree in Business Administration, Communications, Management, or a related field.
• 3–5 years of professional experience in customer support, administrative support, or other client-facing roles.
• Excellent spoken and written English with a confident, professional communication style.
• Strong organisational and time-management skills.
• Ability to work independently in a remote environment while maintaining accountability.
• Strong interpersonal skills with a calm and solutions-oriented approach.

Tools & Systems Proficiency:

• Customer Support Platforms: Zendesk, Freshdesk, Intercom, Salesforce Service Cloud.
• Communication & Collaboration Tools: Slack, Microsoft Teams, Zoom, Google Meet.
• Productivity Suites: Google Workspace (Docs, Sheets, Gmail), Microsoft Office (Outlook, Excel, Word).
• Task & Project Management Tools: Asana, Trello,
  Monday.com, ClickUp.
• Scheduling Tools: Calendly, Google Calendar, Outlook Calendar.

Preferred Qualifications & Experience:

• Experience supporting international clients is a plus.
• Excellent spoken English with clear articulation and an accent that is easily understood by global audiences.
• Confident and relaxed presentation style for client-facing communication.
• Ability to thrive in a dynamic, fast-paced support environment.

Intro Video Requirement (Critical for Shortlisting)

As part of the screening process, shortlisted candidates will be asked to submit a 3–5 minute introductory video to recruitment@remoteli.co.uk, covering:

• A brief self-introduction
• A walkthrough of their CV and experience
• Natural, professional speaking style

Video Guidelines:

• Selfie-style recording is acceptable
• Clear audio and clean background
• Professional but relaxed delivery