Administrative Assistant - Customer Service

Rumpke is a family-owned and operated company that ranks as one of the largest firms in the waste and recycling industry. Our mission is simple: to deliver exceptional waste and recycling solutions to our customers and communities through a commitment to safety, service, the environment and the growth of our people.

When you join Rumpke, you’ll be part of a team providing essential services to millions of residents, businesses, and neighborhoods. You will enjoy competitive pay and comprehensive benefits, including health, dental, vision, matching 401(k), life insurance, paid vacation, and more.

This is your opportunity to make a difference for you and your family. Come join our team!

Administrative Assistants fulfill a variety of responsibilities and administrative office support functions. They will provide a variety of support functions including announcing guests or visitors, taking payments, providing product/service information, answering questions, and resolving any emerging problems that our customer accounts might face with accuracy and efficiency.

Responsibilities of Position:

• Provides customer service to all walk-in customers, taking payments, general service/account questions, and communication of any necessary issues or changes to the Customer Service Manager/Supervisor
• Answer phones promptly and courteously utilizing company procedures
• Receives daily mail and internal correspondence for distribution
• Assists/processes monthly department audits
• Receive and respond professionally and courteously to all customer inquiries
• Inquiries may be received via telephone, email, social media, fax or personal contact regarding service level changes, customer inquiries, billing, payments, new customer sign-up, cancellations, etc.
• Log and record information on customer accounts
• Create and close work orders/interactions, as needed
• Resolve customer account issues and adjust accounts accordingly with verification from management, when required
• Work special data entry projects with accuracy and complete in time to meet deadlines
• Assist with arranging accommodations for meetings (lunch, room setup, etc.), provide guidance to applicants, and provide general information to any walk-in customers
• Perform tasks in a safe manner in compliance with all local, state, and federal regulations and company policies
• Perform other duties as needed 

Skills & Abilities Needed for Position:

• Excellent verbal & written communication skills. English/Spanish bilingual preferred
• Computer proficiency in Windows and Microsoft Office applications: Excel, Word, PowerPoint, Outlook, etc.
• Always presents and maintains a professional appearance and demeanor
• Ability to handle a heavy call volume in a professional and efficient manner
• Must be organized and detail-oriented with the ability to multi task
• Proven analytical/problem-solving skills for the customer and the company
• Excellent customer service and data entry skills
• Efficient and effective work habits to work both independently and as a team, meeting, and exceeding call center standards
• Ability to identify the root cause of issues, make decisions, and provide solutions
• Ability to react well under pressure and treat others with respect

Experience & Knowledge Needed for Position:

• Waste industry experience, a plus
• Excellent knowledge of office functions
• 2+ years clerical or customer service experience preferred

Physical Requirements in a Regular Workday:

• Rarely lifting/carrying/pushing/pulling a max of 100 lbs
• Continuously working inside
• Rarely working in areas of dust, odors, mist, gases, and other airborne matter
• Rarely stooping/kneeling/crouching/crawling
• Rarely climbing and/or balancing
• Continuously sitting; occasionally standing/walking

Additional Working Conditions/Aspects:

• Ability to work flexible hours; expected to work nights and weekends as needed
• Ability to work overtime, weekends, and/or holidays
• Legally eligible to work in the United States
• Valid driver’s license (if applicable)
• Must successfully complete pre-employment testing
• Must be able to read and speak the English language

This job description is intended to describe the general nature, complexity, and level of work to be performed by employees assigned to this position and is not to be construed as an exhaustive list of responsibilities, duties, and/or skills required. It does not prescribe or restrict the work that may be assigned. Furthermore, this does not establish an employment contract and is subject to change at the discretion of the company.

Rumpke Waste and Recycling is committed to equality in all aspects of employment. It is Rumpke’s policy to provide equal opportunities to all employees and potential employees without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.