Receptionist - Hotel

• Early shift pattern: 7:00 AM to 3:00 PM
• Late shift pattern:  14.30pm to 10.30pm

We’re recruiting Hotel Receptionists to join the Hotels team at Alton Towers Resort, the UK’s only attraction specialising in making Britain happy!

Want to make a great first impression? As a key customer-facing role, you’ll be at the heart of our guests’ experience, providing a warm welcome from check-in to check-out across our five Hotels. You’ll deliver exceptional customer service, handle guest enquiries and issues, manage cash and room keys, and ensure important guest information is shared with the right departments. This is a fast-paced hotel reception role where teamwork, communication, attention to detail and a positive attitude are essential.

• Due to the nature of this role we can only accept applications from candidates 18 and over
• Flexible availability to work 5 out of 7 days with shifts of either an early shift 7am-3pm or a late shift 2:30pm-10:30pm
• Experience in customer-facing roles
• delivering excellent service
• Confident handling guest queries and front desk duties
• Strong communication skills with guests and internal teams
• Ability to work efficiently in a fast-paced environment
• Team player with good organisational and problem-solving skills