Hotel Reservations & Guest Sales Specialist (US-based)- 20813

Position: Remote Hotel Reservations & Guest Sales Specialist

Working Hours: PST shifting schedule (Weekend and holiday availability required)

​​​​​​​Employment Type: Full-Time

Compensation: Base Pay + Uncapped Sales Commissions

Minimum wage hourly (as low as $7.25/hour depending on the state), with the potential to earn around $20–$30/hour total based on performance.

We are building a world-class remote reservations team that delivers exceptional guest experiences while driving revenue through thoughtful upselling. If you enjoy talking with people, are naturally persuasive, and thrive in a fast-paced environment, we would love to meet you.

This role is a dynamic blend of high-touch customer service and consultative sales—perfect for someone who enjoys helping people while maximizing their earning potential through performance-based commissions.

What You’ll DO

• Inbound Guest Support: Answer incoming calls across our boutique hotel portfolio with warmth, clarity, and professionalism.
• Reservation Management: Process new bookings, manage modification requests, and maintain precise reservation data in our management system.
• Revenue Generation & Upselling: Proactively recommend and sell premium guest experiences, including:
• Early Check-In & Late Check-Out
• Wine & Champagne Packages
• Romance & Special Occasion Packages
• Premium Room Upgrades
• Additional hotel amenities and curated services
• Guest Experience Coordination: Respond professionally to guest inquiries, resolve concerns, and coordinate with on-site property management teams to ensure seamless stays.
• Performance Excellence: Consistently meet and exceed monthly conversion and upselling targets.

• Communication: Fluent English speaker with exceptional verbal and written communication skills.
• Sales Mindset: Comfortable making recommendations, handling objections, and upselling on the phone throughout the day.
• Interpersonal Skills: Friendly, energetic, positive, and genuinely excited to help guests plan memorable trips.
• Work Ethic: Highly organized, detail-oriented, and capable of multitasking in a fast-paced environment.
• Remote Setup: Self-motivated and reliable with a dedicated, quiet home workspace and high-speed internet.

• Prior experience in customer service, hospitality, reservations, call centers, or sales.
• Proven track record in phone sales or commission-based upselling.
• Background in a high-volume call center or boutique hotel environment.
• Familiarity with Property Management Systems (PMS) or CRMs (paid platform training will be provided).

• Delivering exceptional, polished service on every call.
• Consistently meeting or exceeding reservation conversion targets.
• Driving revenue through high-volume upselling of packages and room upgrades.
• Maintaining consistently high guest satisfaction scores.