Business Development Representative (Remote, United States EST/CST)

M-Files is redefining how work gets done. Our context-first document management system offers purpose-built business use cases—spanning universal and industry-specific workflows—to enable secure collaboration, automate processes, and ensure governance.

Unlike traditional systems, M-Files organizes content around the context of your business, connecting documents to related people, projects, and transactions. With our unique metadata-driven architecture, organizations can model content in line with their business processes, unify information across silos, and apply AI at scale. The result is greater productivity, reduced risk, and smarter, faster decisions for over 6,000 customers in 100+ countries. 

At M-Files, our Guiding Principles unite us across diverse cultures and personalities:

1. Make It Happen – We set bold goals, take ownership, learn from mistakes, and relentlessly pursue results.
2. Help Others – We lead with kindness, assume good intentions, hold one another accountable, and celebrate wins together.
3. Love Customers – We put customers and partners at the heart of everything, delivering value with respect, fairness, and speed.

To learn more about us we encourage you to visit our company page.

To learn more about how we became a Certified Great Place to Work visit, Working at M-Files | Great Place to Work.

As part of the NA Business Development team, the Business Development Representative (BDR) creates qualified discovery meetings through proactive outbound prospecting. The BDR will research priority accounts, engages relevant buyers through phone, email, social media, and video, qualifies initial interest, and completes a clear handoff to the Account Executive. The Account Executive owns opportunity progression and the broader sales cycle.

The BDR partners closely with assigned Account Executives, Sales leadership, and Growth Marketing to align target accounts, messaging, and campaigns. This is a fully remote role open to candidates located in the United States; Eastern or Central time zones are preferred. Occasional travel for company events, conferences, and internal meetings is required. The role reports to the Manager, Business Development – North America.

• →Outbound prospecting: Create qualified discovery meetings within assigned North America accounts and territories and support early-stage opportunity creation through strong qualification and handoff.
• →Execute consistent prospecting: Meet assigned daily, weekly, monthly, and quarterly outreach goals across phone, email, social media, video, and other approved channels.
• →Prioritize the right accounts: Use ideal customer profile criteria, intent signals, campaign engagement, and account research to target the right accounts.
• →Build account and contact coverage: Identify relevant decision-makers, influencers, and potential champions and engage multiple stakeholders across each priority account.
• →Personalize outreach: Connect M-Files capabilities to the prospect’s industry, business priorities, information-management challenges, and potential use cases rather than relying on generic messaging.
• →Qualify prospective interest: Confirm business need, current environment, relevant stakeholders, urgency, and an agreed next step before handing the qualified discovery meeting to an Account Executive.
• →Partner with Account Executives: Align on priority accounts and messaging, share prospect intelligence, coordinate the qualified meeting handoff, and document agreed next steps.
• →Maintain disciplined follow-up: Work through objections, lack of response, and longer buying timelines with persistent, professional, and relevant outreach.
• →Protect data quality: Keep CRM records, contact information, activity history, qualification notes, meeting outcomes, and handoff details complete and current.
• →Use performance data to improve: Review outreach activity, conversion, meeting quality, and contribution to opportunity creation with management, then adjust execution based on coaching and results.
• →Share market feedback: Communicate common objections, messaging insights, competitive information, and campaign feedback to Sales and Marketing.
• →Participate in company events: Travel for Sales Kickoff and occasional relevant team events or conferences, generally semi-annually or annually.

• One or more years of experience in outbound business development, sales development, outbound sales, or a related customer-facing role is preferred; equivalent experience demonstrating strong prospecting and communication skills will also be considered.
• Demonstrated ability to create conversations through cold calling, personalized email, social selling, referrals, and persistent multi-channel follow-up.
• Comfort working toward clear activity, qualified discovery meeting, conversion, and pipeline-contribution goals in a performance-driven environment.
• Strong account research, written communication, discovery, objection-handling, and verbal communication skills.
• Self-motivated, coachable, disciplined, organized, and accountable for consistent execution.
• Experience with Salesforce, Gong Engage, LinkedIn Sales Navigator, 6sense, or similar sales tools is preferred.

1. Initial Phone Screen w/People & Culture Team Member
2. Hiring Manager: Manager, Business Development
3. Internal Team Stakeholder(s) + Possible Assessment (Relevant Skillset Demo)
4. Final Interview: Global Department Leadership

*Completed Recruitment Process Time Investment for Applicant: Approx. 2.5hrs

We are a global company with Finnish roots and with our own product that we are greatly proud of!

By joining M-Files, you will get the opportunity to contribute to our success and growth, while developing your own expertise. Our team is fun, and our solutions are changing the market!

Our guiding principles of "Make It Happen", "Help Others", and "Love Customers" are highlighted through our daily actions as a team. Transparent communication and outstanding team spirit were listed as our strengths in our M-Filer Experience survey last fall.