Director, Customer Solutions Engineering PMO for EMEA & APAC (Professional Services)

• →10+ years of experience as a professional services leader driving the success of a complex multi-million dollar portfolio which delivers a broad variety of technical solutions to customers.
• →10+ years of previous management experience.
• →Solid understanding of technical solution project life cycle models. Expert knowledge of both Agile and traditional project management principles and practices and the ability to provide leadership to blend them together in the right proportions.
• →Balanced business/technical background:
  • →Sufficient level of technical background to provide highly credible leadership to project management teams along with the ability to evaluate complex project risks and issues accurately and objectively.
  • →Ability to provide leadership to project management professionals and collaborate effectively across all functions of a professional services organization.

• →Business and financial acumen with demonstrated experience managing a large, complex, and growing portfolio with exceptional discipline in planning, execution, control, and analysis.
• →Experience as business owner of a fully integrated enterprise PSA application solution, influencing workflow design and ensuring conformance.
• →Record of accomplishment of successfully leading professional services teams providing technology solutions to large (>$1 billion) customers.
• →In depth knowledge and experience with organizational change management methodologies.
• →Demonstrated ability to envision and drive strategic programs within time, resource and budget constraints and deliver high quality outcomes.
• →Proven success in establishing key performance indicators, metrics, and focus to drive operational / service delivery excellence.
• →Experience with M&A integration accountability.
• →Exceptionally self-motivated and directed.

• →Strong ability to communicate with clarity in both written and verbal forums to a variety of groups, including enterprise customers and executives.
• →Works well with peers and team members to build a stronger team both inside and outside the assigned area of responsibility.
• →Proven experience in helping to successfully scale the organization’s capabilities end-to-end without compromising on quality or control of the organization.
• →PMP, PfMP, and/or PgMP certifications required.

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Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

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Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities.  If you need special assistance or an accommodation while seeking employment, please call: 781-577-4321 or send an email to people@rocketsoftware.com.  We will make a determination on your request for reasonable accommodation on a case-by-case basis.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!