Social Media & Operations Virtual Assistant

About the Role
We're looking for a proactive, highly organized Virtual Assistant to support a growing social
media management agency. This role is ideal for someone who has hands-on experience with
social media community management, creator partnerships, and digital marketing operations.
You'll work directly with the agency founder to help manage multiple client accounts, streamline
backend operations, and take ownership of recurring administrative and marketing tasks.
Initially, this is a part-time (approximately 20 hours/week) position with the opportunity to
grow into a full-time role.

Key Responsibilities
Social Media Community Management
● Monitor and respond to Instagram and TikTok comments and direct messages in each
client's unique brand voice.
● Repost client stories and user-generated content (UGC).
● Flag comments, messages, or customer issues that require escalation.
● Maintain consistent engagement across client accounts.

Affiliate & Influencer Marketing
● Learn and manage the affiliate platform Endless.io.
● Coordinate affiliate relationships and campaigns.
● Research platform best practices and become the internal expert.
● Assist with influencer outreach and communication with micro-creators.

Content & Asset Management
● Organize raw photo and video files after content shoots.
● Label, categorize, and prepare content for editors and clients.
● Deliver organized assets efficiently using cloud storage systems.

Social Media Operations
● Support day-to-day management across:
○ Instagram
○ TikTok
○ YouTube
○ LinkedIn
○ Substack
● Stay current on platform updates, especially TikTok Shop and emerging social commerce features.
● Recommend workflow improvements and operational efficiencies.

Administrative Support
● Assist with miscellaneous administrative tasks.
● Coordinate occasional travel logistics (flights, hotels, rental cars, etc.).
● Help keep projects organized and moving forward.

● Experience with:
○ Endless.io (or willingness to quickly become proficient)
○ TikTok Shop
○ Affiliate marketing
○ Influencer outreach
○ Customer support
○ UGC management
● Familiarity with creator economy workflows.

We're looking for someone who is:
● Highly organized and detail-oriented.
● A clear, direct communicator.
● Resourceful and proactive.
● Comfortable working independently while collaborating closely with the founder.
● Eager to learn new platforms and share knowledge.
● Professional, reliable, and trustworthy.
● Focused on creating systems that improve efficiency