Temporary Bilingual Tenant Advocate Office Coordinator

About the Community Economic Defense Project (CEDP) & CED Law 

Our Mission

We partner with low-income and working people to build economic and racial equity. We do this by confronting economic abuse and investing in community wealth. We use an ever-evolving set of legal, economic and advocacy tools to challenge and dismantle unjust systems, building quickly towards a world where all people have what they need to live and thrive. 

Our Organization

The Community Economic Defense Project (CEDP) is a Colorado-based nonprofit. Launched in 2020 as the COVID-19 Eviction Defense Project, our organization was formed to keep our neighbors housed during the pandemic. Working with clients, we built a deeply integrative approach to eviction, foreclosure, and homelessness prevention that centers the legal and financial needs of housing-insecure families and uses a variety of tools to keep them housed. 

Our team now serves more than 1,000 people per month, bringing together housing lawyers, economists, data analysts, policy-experts, organizers, and technologists to serve our clients. We have served more than 68,000 low-income Coloradans across 54 counties, distributing more than $280 million in emergency assistance. We have also contributed to the passage of major legislation to prevent eviction, stop economic abuse, and make credit and life-saving medication cheaper.  CEDP’s model has been cited as a best practice by the White House and HUD in 2022-2023, think tanks like the Urban Institute, and in the media.

Building on our work to stop evictions, CEDP has further expanded its integrated services model to include disaster response, predatory towing, debt collection, benefit access & navigation, long-term rental assistance, and homelessness response. Similar to CEDP’s work on rental housing, these efforts offer a continuum of care that includes navigation and advisory services, targeted payments, legal support, and the ability to participate in advocacy.

More about the Bilingual Tenant Advocate Office Coordinator Role:

We are seeking someone to provide a seamless full-day coverage at CEDP’s satellite Colorado Springs office. The Tenant Advocate Office Coordinator will play a vital role in supporting the office and the community through client reception and client service, specifically facilitating access to CEDP and community resources. This position will work closely with the Eviction Diversion team that supports  individuals and families facing housing instability by providing financial assistance for rental payments. This is a role that will require in-person work 5 days per week. The organization may evolve its requirements based on client needs.

In this role you will:

• Welcome and assist guests/clients and address all questions effectively
• Conduct and log initial client intakes at CEDP’s Colorado Springs office, and refer clients to the correct programs 
• Stay informed about CEDP programs (eligibility criteria, intake processes and referral processes)
• Monitor, track, and restock supplies at the office while communicating needs to Supervisor
• Complete timely communication through Slack, email, and/or text on support needed from other CEDP staff members and/or Supervisor
• Work one-on-one with guests/clients to assist and facilitate the complete submission of an online rental,  utility, or legal assistance application and maintain open communication with necessary parties 
• Monitor and track trends in community need and office walk in data
• Support walk in community members in understanding the rental assistance process and eviction timeline 
• Stay informed on tenant protections in Colorado and connecting clients to legal assistance resources 
• Coordinate with landlords to ensure that the landlord is also submitting the necessary paperwork to complete the application process.
• Serve as the point of contact for DOH and/or local non-profit partner agency processors for the applicants they are assisting.
• Serve as the liaison for housing stability services referrals based on the Application Prioritization.
• Provide other targeted case management services related to housing stability, such as securing stable housing and/or eviction diversion services, referred by DOH and/or by its contractors, as directed.
• Communicate with all parties in a timely, respectful and professional manner
• Track deadlines and manage calendars for your caseload and other duties, occasionally assisting with cases from other team members and external partners
• Gather/collect, review and log required documents and information to support the accurate and timely processing of cases and referrals
• Create and organize information around resources, and generate reference tools for easy use by teammates and members of adjacent teams
• Build understanding of resources in Colorado Springs and capture community needs that are not being met by resources
• Understand key success measures for your role
• Maintain and update databases and tracking systems accurately and as designated 
• Respond to all case-related queries in a timely manner in the method preferred by the client
• Ensure efficient, accurate and effective administrative information and assistance
• Participate in CEDP’s ongoing efforts to improve upon existing processes by maintaining openness and curiosity about processes, systems and technologies
• Work directly in person with clients for program intake, this can include working community events, outside normal business hours - evenings and/or weekends, at various sites throughout El Paso County or at CEDP Offices.

Position Requirements: 

• Bilingual in English and Spanish required.
• Ability to be in-person in CEDPʼs Colorado Springs office Monday through Friday, 9 AM - 4 PM, subject to change based on community and organizational needs.
• Passion for direct service, working with tenants, low-income folks, and working people from diverse backgrounds and experience
• Deep commitment to equity, racial, social, and economic justice
• Comfort with ambiguity in a fast-paced, all hands-on-deck environment.
• Fantastic organizational skills and ability to manage and prioritize a complex workload with rapidly changing demands
• Demonstrated proficiency working with Customer Relationship Management databases or similar tracking and organizing technologies. Proficiency with Salesforce, HubSpot or similar CRM desired
• Proficient in Microsoft Office, and the Google Suite.
• Ability to work under pressure and meet deadlines
• Ability to work independently and as part of a team
• Ability to create processes and procedures from nothing and adapt and iterate to drive improvement
• Brilliant written and verbal communication skills 
  
  

Additional Details: 

• Candidates must reside in Colorado, ideally within the greater Colorado Springs area. The position includes competitive pay, flexible time off, benefits package (including medical, dental, vision), and 401(k).
• A base salary of $63,354 a year, plus a $1,000 per year in-person employee salary adjustment
  
• All employees receive a technology stipend of $720 per year
• Employees who utilize two languages or more at work are eligible for a $2,000 salary differential per year added to the salary grade listed above.  Language assessment will be conducted by the organization as a requirement to receive the differential
• This is a temporary role with an expected end date of August 31, 2026
• Applications will be reviewed on a rolling basis but must be received by June 8th, 2026
• The estimated time to complete the recruitment process will be by June 15th, 2026
  
• As in-person work is required, all employees at CEDP & CED Law are expected to maintain current vaccination status in keeping with CDC recommendations.
• CEDP is an equal opportunity employer, committed to creating an inclusive environment for all employees. Employment decisions are made without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected status.