Medical Billing Virtual Assistant

Virtual Rockstar is hiring a full-time Medical Billing Virtual Assistant on behalf of a growing sports physical therapy practice. This is primarily a billing role. The ideal candidate will own the full billing cycle — claims management, denial follow-up, payment posting, and secondary/out-of-network insurance management — and must come in ready to run, not learn from scratch. As a secondary function, this VA will serve as front desk backup when the clinic's admin is unavailable, covering phones, scheduling, and general admin tasks. This is an excellent opportunity for a seasoned medical biller who thrives in a fast-paced environment and wants to make a real impact supporting athletes and active individuals. About Our Client Our client is a high-performance sports physical therapy practice dedicated to empowering athletes and active individuals to return to the activities they love — bridging the gap between rehabilitation and performance. They provide exceptional, evidence-based care that helps patients not only recover from injury but perform at their highest potential. Their culture is built on the values of: Impact Integrity Communication Curiosity Innovation Passion Judgment The practice is not a volume-driven clinic. They prioritize quality relationships, individualized care, and an outstanding patient experience — whether working with youth athletes, collegiate competitors, professional athletes, or active adults. Key Responsibilities Medical Billing & Claims Management — Primary Focus Own the full billing cycle through Prompt, including claim submission, payment posting, and AR management Manage claims for a high-volume practice averaging 150–200 visits per week, with 60–70% insurance-based Follow up on unpaid and outstanding claims in a timely manner Review, appeal, and resolve denied claims Manage secondary insurance claims with a strong emphasis on out-of-network and college athlete payer scenarios Manually track and follow up on secondary insurer claims through Prompt Resolve billing discrepancies and ensure accuracy across all patient accounts Post payments to patient accounts Generate billing reports for management Ensure compliance with coding and billing regulations Support insurance verification, benefits checks, and pre-authorization processes Track referrals and plans of care Front Desk & Administrative Backup — Secondary Function Serve as backup phone coverage via Quo VoIP when the primary front office admin is unavailable Confirm patient appointments and manage rescheduling requests Handle patient inquiries via phone, text, and email Manage appointment calendars and coordinate schedules as needed Maintain accurate electronic medical records within Prompt Perform data entry, generate basic reports, and manage email correspondence Send appointment reminders, invoices, and patient follow-up communications Support general administrative workflows and process improvement initiatives as directed Tools & Systems Prompt (EHR & Billing Platform — primary tool) Google Workspace (Gmail, Chat, Docs, Sheets, Drive) Quo (VoIP Phone System) Microsoft Office (Word, Excel) Requirements Proven, hands-on experience in full-cycle medical billing — this is not an entry-level role Strong working knowledge of primary and secondary insurance processing, including out-of-network claims Experience with Prompt EMR/billing platform is highly preferred; PT or outpatient rehab billing background is a plus Ability to self-direct and operate independently from day one — training resources will be provided but the VA must come in ready to run Excellent written and verbal English communication skills Strong attention to detail, reliability, and ability to manage multiple priorities in a fast-paced environment Comfortable communicating with patients, providers, and insurance representatives Proficient in Google Workspace and Microsoft Office Non-Negotiables Proven medical billing experience — candidates without this will not be considered Exceptional English communication skills, both written and verbal Reliable, accountable, and highly detail-oriented Able to operate independently and bring billing expertise to the role from day one Comfortable serving in both a billing-primary and patient-facing backup capacity Benefits Competitive salary commensurate with experience. Opportunities for professional development and growth. Work in a dynamic and supportive team environment. Make a meaningful impact by helping to build and strengthen families across the Globe