We are looking for a Customer Experience Virtual Assistant to support the team in daily customer support, operational follow-up, and administrative coordination related to the use of our SaaS platform.

This role focuses on providing excellent customer experience, managing customer requests, maintaining organized records, and supporting operational tasks that ensure smooth daily operations.

We are looking for a reliable, organized, and service-oriented professional who enjoys helping customers, following up on tasks, and working in a remote, digital environment.

Working hours: 7:00 a.m. to 11:00 a.m

Customer Support & Customer Experience (60%)

Respond to basic customer inquiries related to the use of the platform.

Provide first-level functional support to customers.

Follow up on customer requests until resolution with the appropriate team.

Ensure customers receive the necessary information to use the platform effectively.

Identify frequently asked questions or recurring issues to improve customer experience.

Administrative & Operational Coordination (25%)

Maintain client information updated.

Assist in coordinating internal and external meetings.

Document relevant communications and operational activities.

Prepare simple operational tracking reports.

Support task tracking and follow-up for the team.

Administrative & Commercial Support (15%)

Assist with invoice follow-up and payment status tracking.

Help coordinate sales or customer follow-up meetings.

Route customer feedback or requests to the appropriate teams.

2–4 years of experience as a virtual assistant, customer support assistant, or administrative support assistant.

Experience working remotely in organized and structured environments.

Experience using customer management tools.

Familiarity with collaboration tools such as Google Workspace, Slack, Notion, or similar.

Basic experience with administrative tracking, reporting, or operational coordination.

Basic to intermediate English for written communication.

We are looking for someone who is:

Highly organized and detail-oriented

Reliable and responsible

Service-minded with a strong customer orientation

Comfortable managing multiple simple tasks simultaneously

Curious and eager to learn

Comfortable working in digital environments

Organization and time management

Attention to detail

Clear and professional communication

Task follow-up and coordination

Strong common sense and problem-solving mindset

Technical Skills

Familiarity with Google Workspace (Docs, Sheets, Calendar)

Basic to intermediate Excel or Google Sheets

Experience with customer support or ticketing tools

Experience working with SaaS platforms is a plus

100% remote work

Part-time schedule

Opportunity to work in a growing SaaS company

Clear processes and team support

Collaborative and professional environment

Virtual Assistant

Quick Summary

Listing Details

Posting Health

3 other jobs at 1840&Company

Similar Virtual Assistant jobs

Stay ahead of the market