CPT-11775 Property Management & Operations Virtual Assistant

• Assist with day-to-day administrative support across the client’s property portfolio
• Monitor and organize tenant requests and property-related issues
• Help transition tenants into the client’s property management system and work-order process
• Track open work orders and ensure requests continue moving toward resolution
• Maintain organized records of tenant communications, property activity, and outstanding items
• Escalate urgent or sensitive tenant matters to the client when necessary

• Coordinate work orders between tenants, contractors, vendors, and the client
• Send contractors and vendors the information needed to complete assigned work
• Follow up on scheduling, completion status, receipts, and supporting documentation
• Track unresolved maintenance items and outstanding vendor responses
• Keep the client informed of important issues or delays

• Maintain calendars for court appearances, eviction-related dates, hearings, and other legal deadlines
• Track case-related administrative information provided by the client or attorney
• Organize judgments, notices, violations, inspections, and other property-related legal correspondence
• Coordinate routine information and documentation with the client’s attorneys
• Maintain organized legal and property files
• Escalate legal questions and decisions to the client or attorney

• Organize leases, deeds, property records, receipts, notices, and other documentation
• Maintain consistent digital filing systems across properties
• Process scanned mail and electronically received documents
• Properly label and organize violations, inspection notices, legal correspondence, and other incoming documents
• Help transition paper-based processes into organized digital workflows
• Ensure important documents and deadlines are not overlooked

• Enter property-related transactions into QuickBooks Online
• Track expenses by the appropriate property or bank account
• Maintain organized receipts and supporting documentation
• Assist with basic reconciliation when comfortable and qualified
• Prepare organized financial records for the client’s accountant when more advanced accounting work is required

• Assist with email, scheduling, follow-up, and recurring operational tasks
• Maintain task lists and important deadlines across the portfolio
• Help create and follow repeatable workflows for recurring property management responsibilities
• Provide organized updates on outstanding work orders, legal dates, vendor items, and administrative priorities
• Take on additional operational responsibilities as the client’s systems and team continue to develop

• Highly organized and comfortable working in a fast-paced environment
• Experienced with property management, real estate operations, legal administration, or a closely related field
• Strong attention to detail with dates, documents, and follow-up
• Comfortable communicating with tenants, vendors, contractors, attorneys, and the client
• Able to manage multiple properties and competing priorities simultaneously
• Proactive about deadlines and unresolved items
• Comfortable learning the client’s specific property management processes and systems
• Able to distinguish routine administrative work from matters requiring attorney or management involvement

• REQUIRED SERVICE: Business Support
• REQUESTED EXPERIENCE TIER LEVEL: Junior, Senior Level
• Contracted Hours per Week: 36 hours/week
• Daily Working Time: Monday through Thursday, 9 AM–5 PM, and Friday, 9 AM–1 PM EST
• Scheduled Working Days: Monday-Friday
• REPORTING TO/POC: To Be Determined
• Number of VAs: 1
• GENDER PREFERENCE: None
• LANGUAGES SPOKEN/PREFERENCE: English
• ACCENT PREFERENCE: Level A–B (Native or Near-Native English Accent Required)
• REGION PREFERENCES: Any

• Property Management Software – Client System (Training Provided)
• QuickBooks Online
• Email & Calendar Platforms
• Microsoft Office / Google Workspace
• Cloud Document & File Management Systems
• Phone / VoIP Communication Platforms (As Needed)

• Contracted Hours per Week: 36 Hours
• Scheduled Working Days: Monday through Friday (unless otherwise mutually agreed in writing)
• Daily Working Time: Monday through Thursday, 9 AM–5 PM, and Friday, 9 AM–1 PM EST

Note: The Company will make reasonable efforts to align the Assigned VA’s schedule with the Client’s preferred hours as set forth above. However, availability may vary based on time zones, capacity, and the contracted hours set in this SOW. Any changes must be mutually agreed to in writing through a revised SOW.

• Contractors will operate under a Master Services Agreement and a Statement of Work
• This is not an offer of employment; contractors are not employees of 20four7VA or any client
• All compensation is processed through 20four7VA according to the terms of the engagement