Facilities Coordinator II

United States·Huntington Beachmid

Facilities CoordinatorAdministration & Office Support

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Quick Summary

Overview

Facilities Coordinator II Department: Facilities Location: Huntington Beach,

Technical Tools

Facilities CoordinatorAdministration & Office Support

About the Role

~1 min read

Responsibilities

~1 min read

→Takes ownership of facilities issues and consistently drives them through resolution.
→Keeps store teams informed and minimizes operational disruption.
→Effectively troubleshoots basic issues before unnecessarily dispatching vendors.
→Knows when an issue requires technical expertise and escalates appropriately.
→Keeps vendors moving without requiring leadership to repeatedly intervene.
→Maintains organized and accurate records of open and completed work.
→Effectively prioritizes multiple facilities needs across different locations.
→Builds strong working relationships with store teams, internal field technicians, vendors, and leadership.
→Demonstrates increasing technical knowledge and sound judgment when evaluating facilities issues.
→Helps create a Facilities function that is proactive rather than reactive.

Serve as a primary point of contact for facilities-related issues reported by store teams.
Receive, assess, prioritize, and manage multiple facilities requests simultaneously.
Respond to urgent maintenance requests in a timely manner and determine appropriate next steps based on safety, urgency, and operational impact.
Communicate directly with store teams to gather information and understand reported facilities concerns.
Walk store team members through basic troubleshooting procedures when appropriate.
Ask effective diagnostic questions and request photos, videos, equipment information, or other documentation necessary to evaluate an issue.
Determine whether an issue can be resolved through basic troubleshooting or requires support from an internal field technician or outside vendor.
Maintain ownership of assigned facilities issues from initial report through resolution.
Proactively follow up on outstanding requests without requiring repeated direction or reminders.
Identify recurring, aging, high-risk, or unresolved issues and escalate them appropriately.
Provide weekend and after-hours coverage to support store operations, which run seven days a week.

Coordinate and oversee contractors and service providers performing maintenance, repairs, inspections, and other facilities services.
Dispatch vendors based on issue type, urgency, location, and service requirements.
Clearly communicate the reported issue, troubleshooting already completed, and expected scope of service.
Coordinate service appointments between vendors, internal teams, and store locations.
Monitor vendor response times, scheduled service, progress, and completion.
Proactively follow up with vendors to keep work moving and prevent unnecessary delays.
Review vendor service reports, photos, work descriptions, and other documentation to understand what work was performed.
Use working knowledge of building systems to determine whether reported work appears complete and whether the original issue has been resolved.
Request clarification or additional service when work does not appear complete.
Identify vendor performance concerns and escalate recurring issues to Facilities leadership.
Maintain professional vendor relationships while holding service providers accountable for communication, responsiveness, quality, and completion.

Coordinate and oversee maintenance, repairs, preventative maintenance, and inspections involving HVAC, electrical, plumbing, equipment, and general facility upkeep.
Maintain sufficient working knowledge of major building systems to effectively triage facilities concerns.
Understand common HVAC, plumbing, electrical, and general building issues and recognize when specialized technical expertise is required.
Communicate effectively with internal field technicians and external service professionals using appropriate facilities terminology.
Review completed work to help determine whether additional repair, troubleshooting, or escalation is necessary.
Coordinate preventative maintenance and scheduled service activities. Own preventative maintenance completion tracking and repeat-failure documentation to provide Operations with visibility into recurring issues.
Support the identification of recurring equipment or building issues and opportunities for longer-term solutions.

Serve as a communication bridge between store teams, internal field technicians, vendors, Facilities leadership, and other internal partners.
Communicate clearly, professionally, and calmly during both routine and urgent facilities situations.
Translate technical information into practical instructions that store teams can understand and execute.
Provide timely updates regarding service status, vendor arrival times, repair progress, delays, and expected next steps.
Maintain effective communication even when supporting stores during high-volume or time-sensitive operating periods.
Partner with Operations and other departments to minimize disruption to store operations.
Escalate significant safety concerns or business interruptions to the appropriate leadership promptly.

Maintain accurate records of open and completed facilities requests within company systems.
Independently manage a queue of facilities issues, work orders, vendors, and follow-up activities.
Prioritize competing requests based on safety, urgency, business impact, customer impact, and available resources.
Document troubleshooting activities, vendor communication, work performed, expenses, and final resolution.
Monitor open work orders and proactively address stalled or aging requests.
Utilize facilities management, project management, communication, and other company software to effectively manage work.
Maintain organized records that provide Facilities leadership with visibility into outstanding issues and completed work.

Coordinate and oversee maintenance, repairs, and inspections for building systems and general facility upkeep.
Conduct or coordinate regular facility inspections to support compliance with applicable health and safety requirements and building standards.
Track and report facilities expenses associated with maintenance, repairs, vendors, and facility improvements.
Review and organize facilities-related invoices, estimates, and service documentation as assigned.
Maintain and oversee inventory of tools, equipment, supplies, and other materials necessary for facilities operations.
Own and maintain a system for backup equipment and critical maintenance parts inventory, including HVAC, RO (reverse osmosis) systems, and plumbing, including special-order items, and hold the broader team accountable for proper use and replenishment

Requirements

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High school diploma or equivalent required.
Bachelor's degree in Facilities Management, Business Administration, Construction Management, Project Management, or a related field a plus
Facilities management certification, such as IFMA or another relevant industry certification, is a plus.
Relevant experience may be considered in place of formal education.

2–4 years of experience in facilities coordination, facilities operations, property management, maintenance coordination, service/help desk operations, project coordination, or a similar role.
Experience independently managing a queue of work orders, service requests, projects, or competing priorities strongly preferred.
Experience coordinating and managing relationships with contractors or service providers preferred.
Experience supporting multiple locations within restaurant, retail, hospitality, property management, or another multi-unit environment is a plus.
Familiarity with HVAC, plumbing, electrical, general building systems, and workplace health and safety practices.
Valid driver's license and willingness to travel between company locations required, as this role supports facility inspections across all 7 Leaves Cafe locations.

Strong written and verbal communication skills.
Strong critical-thinking and problem-solving abilities.
Excellent organizational skills and attention to detail.
Demonstrated ability to independently manage multiple open issues and competing priorities.
Strong sense of ownership, accountability, and follow-through.
Ability to remain calm, professional, and solutions-focused during urgent situations.
Ability to communicate effectively with store employees, technicians, vendors, and leadership.
Strong vendor-management and relationship-building skills.
Working knowledge of HVAC, plumbing, electrical, and general facilities systems.
Ability to understand basic technical information and make informed decisions regarding appropriate next steps.
Comfortable with technology and able to quickly learn company systems and software.
Proficiency with facilities management, work-order, help-desk, or project-management software is preferred.
Ability to work effectively and independently while also collaborating as part of a team.
Sound judgment and ability to recognize when an issue should be independently resolved versus escalated.

Location & Eligibility

Where is the job

Huntington Beach, United States

On-site at the office

Who can apply

About this job

Pay per year: ≈ $49,920–$56,160 a year; 11% below the $59,800 median for Facilities Coordinator jobs on Jobera (28 salaries).
Who can apply: United States
Posted: Today
Employer: has 44 open jobs on Jobera.