Administrative Assistant (Fort Worth)

WHO WE ARE:
The Texas Workforce Commission connects people with careers across the state. While we are based in Austin on the north lawn of the Texas State Capitol, we have offices statewide. We're a Family Friendly Certified Workplace with great work-life balance, competitive salaries, extensive opportunities for training and development, and fantastic benefits. This position is located at 301 W. 13th Street, Fort Worth, TX, in the North Texas Tele-Center department.

TWC is not considering applications from individuals who require sponsorship for an employment visa, now or in the future, for this position. This includes, but is not limited to, individuals currently on H-1B, F-1 (OPT/CPT), or H-4 visas. You must be a Texas resident to work for the Texas Workforce Commission or willing to relocate to Texas.

WHO YOU ARE:
A professional with excellent data entry and computer skills who can provide accurate and high-quality administrative services for the unemployment insurance program. The ideal candidate has the ability to handle multiple priorities while meeting strict deadlines in a Tele-Center atmosphere.

WHAT YOU WILL DO: 
The Administrative Assistant II performs routine (journey-level) administrative support work. Works under moderate supervision, with limited latitude for the use of initiative and independent judgment.

YOU WILL BE TRUSTED TO:
- Receive and sort faxes and incoming/returned mail.
- Record, screen and data enter Employer Responses and re-sends if discrepancies are detected or creates cases if needed.
- Review, process, and route all UI documents, forms, or correspondence (such as withholdings, paper certifications or check stubs) to the appropriate parties.
- Create claims for basic separation issues and non-monetary issues when necessary.
- Use the scanning equipment to process all appeal documentation that arrives on a daily basis.
- Use File Net to quality check all documents as needed.
- Record claimant contacts on system and monitors lists to ensure claimants have completed their required contacts.
- May prepare and provide claimants copies of requested documents or correspondence and answer related questions.
- Perform related work as assigned.

YOU QUALIFY WITH:
- One year of full-time experience that provided knowledge of administrative support functions and office practices and procedures, or clerical administration and business management  practices, such as preparation, maintenance and control of forms, records and reports
- Relevant academic credits may be applied toward experience qualifications for this position.

YOU ARE A GREAT FIT WITH:
- Strong word processing and data entry skill.
- Ability to type 45 words per minute with minimal errors.
- Experience using copiers, printers, scanners, calculators, and fax machines.
- Knowledge of Microsoft Office Suite and Internet Explorer.
- Good verbal and written communication skills strongly preferred.
- Bilingual (English and Spanish).
- Experience with document management systems to retrieve, process and scan documents preferred.

YOU GAIN: 
- A Family Friendly Certified Workplace
- Competitive salary: $2,799.65/month 
- Defined Retirement Benefit Plan 
- Optional 401(k) and 457 accounts 
- Medical Insurance 
- Paid time off, including time for vacation, sick and family care leave 
- Additional benefits for active employees can be found at https://www.ers.texas.gov/Active-Employees/Health-Benefits 

Duty involves up to 5% travel within the state of Texas.

VETERANS:
Use your military skills to qualify for this position or other jobs! Go to www.texasskillstowork.com to translate your military work experience and training courses into civilian job terms, qualifications, and skill sets. Also, you can compare this position to military occupations (MOS) at the Texas State Auditor's Office by pasting this link into your browser: https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MOSC_AdministrativeSupport.pdf 

HOW TO APPLY: 
To be considered, please complete a State of Texas Application for Employment and apply online at www.workintexas.com or on Taleo (Job Search). TWC is not considering applications from individuals who require sponsorship for an employment visa, now or in the future, for this position. This includes, but is not limited to, individuals currently on H-1B, F-1 (OPT/CPT), or H-4 visas. You must be a Texas resident to work for the Texas Workforce Commission or willing to relocate to Texas. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. A position utilizing this classification will be designated as security sensitive according to the Texas Labor Code, Section 301.042.