Travel Specialist

Job Description:

Abercrombie & Kent is the world's leading luxury travel business and has been a pioneer of experiential luxury travel since 1962. Founded as a luxury safari company in Africa, A&K today employs more than 3000 staff in over 70 offices in more than 83 countries. The company specialises in private, tailor-made and flexible small group travel to every corner of the globe and has a wholly owned portfolio of cruise boats, luxury lodges, tented camps, hotels, and all-terrain vehicles. As part of its global commitment, Abercrombie & Kent is committed to responsible and ethical tourism and through A&K Philanthropy supports projects in the communities where its guests travel dedicated to positively impacting lives and livelihoods.

The role

Abercrombie & Kent is now on the hunt for an experienced Travel Specialist to construct and sell bespoke luxury itineraries and tours to travel agents and direct clients, ensuring all guest have an "inspiring experience" and receive exemplary service.

Key responsibilities include but are not limited to:

• Qualifying, creating and presenting detailed bespoke itineraries, follow up and conversion.

• Manage all aspects of client relationship throughout the course of their enquiry/booking and as a touch point for their on-ground experience.

• Deliver exceptional customer service to both trade and consumer channels when required, assisting with issue resolution and complaint management.

• Meeting virtually or physically with Guests and potentially in store with Trade partners on occasion for personalised consultations.

• Resolution of any complaints or issues

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  Participate in business development initiatives to support sales growth.

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  Represent A&K at trade shows, and hosted agent events, including out-of-hours engagements.

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  Provide support to other business areas as required

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  Undertake ad-hoc tasks assigned by the Management teams.

• Experience selling the majority of A&K's portfolio of destinations is desirable, however knowledge and expertise within the luxury market is advantageous

• Minimum 3 years' experience in a Reservations or Travel Agency consulting is required

• Essential FIT (Free Independent Travel) experience is required

• A strong commitment to exceptional customer service is a pre-requisite

• Experience in a fast-paced environment with high touch expectations

• Experience in booking international air is highly valued

• Proficiency in Microsoft Office Suite

• Experience working across multiple booking and CRM platforms

• Familiarity with a Global Distribution System (Amadeus)

• Passionate about delivering outstanding customer experiences

• Exceptional attention to detail and accuracy

• Excellent written and verbal communication skills

• Willingness to take on challenges and adapt to change

• Proven experience of sales principles including qualifying, rapport building and closing techniques

• Excellent time management and organisational skills

• Australian work rights are essential for this position
   

• Occasional interstate and international travel may be required for familiarisation trips

• Some after-hours work will be necessary including occasional requests to attend training sessions, product launches and industry events.