Travel Specialist

Job Description:

Abercrombie & Kent is the world's leading luxury travel business and has been a pioneer of experiential luxury travel since 1962. Founded as a luxury safari company in Africa, A&K today employs more than 3000 staff in over 70 offices in more than 83 countries. The company specialises in private, tailor-made and flexible small group travel to every corner of the globe and has a wholly owned portfolio of cruise boats, luxury lodges, tented camps, hotels, and all-terrain vehicles. As part of its global commitment, Abercrombie & Kent is committed to responsible and ethical tourism and through A&K Philanthropy supports projects in the communities where its guests travel dedicated to positively impacting lives and livelihoods.
 

Design and deliver exceptional, tailor-made travel experiences throughout New Zealand and Australia, driving sales growth and supporting the Inbound team's profitability and performance targets.

Key responsibilities may include, but are not limited to:

• Consistently achieve individual and team sales and revenue targets

• Convert enquiries into confirmed bookings through proactive follow-up and relationship management

• Create bespoke luxury travel itineraries that reflect the high standards and expectations of A&K guests

• Qualify client requirements and tailor quotations/bookings to individual needs and preferences

• Prepare accurate, detailed, and commercially viable proposals and itineraries

• Conduct additional destination, product, and logistical research where required to enhance itinerary quality

• Deliver exceptional customer service and maintain proactive communication with clients, agents, and international offices.

• Respond to enquiries within established service standards

• Manage expectations throughout the sales and booking process, ensuring a seamless client experience.

• Work collaboratively with Operations Specialists and Guest Relations Specialists to ensure successful travel delivery.

• Proofread all final documentation to ensure accuracy and presentation standards are maintained.

• Manage all booking-related administration within AKTGs Reservations Systems.

• Ensure accuracy of bookings, invoicing, deposits, payments, credits, cancellations, supplier costs, and profit margins.

• Manage domestic and trans tasman flight reservations and ticketing requirements with the Air Specialist.

• Ensure all product and quality control issues are logged for appropriate follow up to be taken

• Provide support to Operations and Guest Relations teams for guests in destination during high season periods where required.
   

• Minimum 2 years' experience in the travel industry.

• Previous experience in a reservations, sales, travel consulting, or customer service role.

• Demonstrated ability to create and cost tailor-made FIT itineraries.

• Excellent destination knowledge of Australia and New Zealand.

• Strong sales, customer service, and relationship management skills.

• Exceptional written and verbal communication skills.

• High level of attention to detail and accuracy.

• Strong organisational and time management skills with the ability to manage multiple priorities.

• Commitment to delivering exceptional customer service

• Experience using a Global Distribution System (GDS), preferably Amadeus, would be an advantage

• Experience using travel reservation and booking systems.
   

• Up to two weeks of domestic and/or international travel may be required annually, including participation in familiarisation trips.

• Occasional work outside normal business hours may be required for industry events, training sessions, trade functions, and operational requirements.