Amway Grand Plaza Front Office Internship

Front Desk Internship – Amway Grand Plaza Hotel – Summer 2027

The Front Desk Internship is an immersive hands-on opportunity to perform the full-scope of duties and responsibilities of a hotel Front Desk Agent. This role provides the highest level of service for all our guests at the Front Desk, PBX, and occasionally, Bellstand, as needed.

-Operate Hilton’s OnQ Property Management System

-Check-in and checkout large volume of guests

-Manage phone calls from guestrooms/outside lines

-Follow cash handling/banking outlined by Accounting

-Resolve guest concerns at first contact

-Actively working, always looking for ways to assists guests and going above and beyond to provide guest service

-Maintain active and open communication with various hotel departments and outlets; Guest Services, Housekeeping, Engineering, etc.

-Provide basic knowledge of Grand Rapids area; such as, directions, dining or shopping recommendations, for example

-Ensuring the quality and level of service that the General Manager, Director of --Rooms, Front Office leadership and Guests expect is excellent and follows our company standards and policies

-Bend, stoop, stand, walk, and run for long periods for the duration of a shift

-Positive and motivated to learn the full-scope of the position

-Must be reliable, willing to work weekends and holidays

-Deliver both guest and associate requests within expected amount of time

-Ability to communicate in English both verbally and written

-Requires the ability to work both independently and in team settings

-Comfortable with learning systems to perform day to day operations