Ticket Operations Assistant- Atlanta Falcons

The Atlanta Falcons are a professional American football club and member of the National Football League (NFL).  The team’s headquarters and practice facility are located on a 50-acre site in Flowery Branch, Georgia.  The Falcons’ NFL expansion franchise was awarded in 1965 and acquired by current owner Arthur Blank, co-founder of Home Depot, in 2002.

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This is a seasonal part-time position, averaging 30 hours per week. The Ticket Operations Assistant position provides support and assistance in ticket resolution, order fulfillment, and ticket distribution for the Atlanta Falcons. This role is located at Mercedes-Benz Stadium in downtown Atlanta, and parking is provided.

• →Assist in the processing and establishment of PSLs (Personal Seat License), season tickets, groups, and single game ticket accounts
• →Handles payment collections and refunds for PSL, season tickets and group orders
• →Provide game-day support in the area of ticket resolution and customer service at all gates
• →Assist in managing technology for game days and other events
• →Assists with yearly training camp in Flowery Branch
• →Provide daily support to our sales and service departments in their efforts to support our season ticket holders
• →Assist in handling our internal shared inbox requests
• →Aid in event building, price codes and other projects assigned by full-time associates of the department.

• Ability to deliver excellent service to fans and internal stakeholders/departments
• Takes initiative to ask questions, provide updates and communicate clearly
• Willingness to learn new systems, processes, and ticketing procedures. Ticketmaster Archtics experience preferred
• Ability to work independently, prioritize tasks, and adapt quickly in a fast-paced event environment.
• Ability to multi-task and resolve conflicts efficiently
• Must be able to work Monday through Friday, all Falcons home games, training camp and any other ancillary events – may include nights or holidays
• Punctuality

• Ability to work well in a team environment.
• Strong attention to detail with a commitment to accuracy
• Excellent time management and organizational skills.
• Ability to operate various computer applications including but not limited to Microsoft’s suite of products such as Word, Excel and Outlook, Ticketmaster, CRM, and customized in-house ticketing system and databases.
• Excellent communication skills

The requirements for this position include, but are not limited to, those outlined above. All duties and requirements are essential job functions and are subject to possible modification to reasonably accommodate individuals with disabilities. This document does not create an employment contract, implied or otherwise. It is the employer’s discretion to add or change the duties or requirements of this position at any time.