Document Coordinator

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

Urology and Critical Care (UCC) is an established and trusted partner in urinary healthcare, developing complete solutions which optimize the urine drainage process in the Acute Care Hospital setting and Home Care. 
 

• →Contacts physician office staff via phone, fax, and/or e-mailed to obtain medical documentation 
• →Develops and maintains knowledge in Medical Supplies and/or Insurance Guidelines 
• →Able to identify and professionally resolve customer service- related issues 
• →Works in conjunction with Sales Operations to identify and support customer service- related initiatives as defined by company goals and objectives 
• →Meets or exceeds daily, weekly, and monthly inbound or outbound call goals in conjunction with productivity measurements as communicated by direct supervisors 
• →Adheres to phone activity/compliance standards to include Medicare guidelines, HIPAA, ACW, and minimum call volumes
• →Tracks daily production and submits daily sales logs to direct supervisor 
• →Ability to work within Special Projects, Progress Notes, and/or Service Ticket Team as business needs require

About you: To be successful in this role, you require:

• →Minimum High School Diploma or general education degree (GED) 
• →Minimum 1 year call center or customer service experience. Medical Industry experience is preferred
• →Ability to read, analyze, and interpret medical supply publications, technical procedures, and/or training tools, write internal and external business correspondence and effectively present information and respond to questions from management, team members, and/or customers
• →Ability to apply intermediate math skills and calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages
• →Ability to solve practical problems and deal with a variety of variables and to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
• →Advanced analytical reasoning including the ability to forecast exponentials within workflow processes and reason against outside factors
• →Knowledge of Microsoft Office Applications; Ability to utilize call center telecommunications software 
• →Shift requirement:  must be able to work late shift 9:30 AM- 5:30PM EST 1x a week; all other days, first shift, EST.

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.