Front Office Coordinator

• →Serve as the first point of contact for patients and visitors, delivering a positive, professional patient experience in person and by phone
• →Schedule appointments; answer, triage, and route incoming calls and messages; and communicate patient needs to clinical staff in a timely manner
• →Collect co-pays and outstanding balances, explain paperwork, and ensure accurate completion of patient forms
• →Collect, verify, and update patient demographic and insurance information
• →Assist patients with understanding Mindpath Health policies, procedures, and services
• →Recognize situations requiring escalation and use effective de-escalation techniques to support patient safety and satisfaction
• →Support clinicians by managing arrivals, scheduling changes, incoming communications, and general administrative tasks (faxing, copying, scanning)
• →Collaborate effectively with front office staff, clinical teams, and leadership to support daily operations and continuous process improvement
• →Identify patient satisfaction concerns and contribute recommendations for resolution
• →Adhere to company policies and maintain strict compliance with patient privacy and confidentiality standards

• Experience using EMR/EHR and/or practice management systems required
• High school diploma or equivalent
• 2+ years of recent experience in a clerical, administrative, receptionist, or front office coordination role
• 1+ year of customer service experience, preferably in a healthcare setting
• Proficiency with Microsoft Office (Outlook, Excel, Word), multiline phone systems, and accurate data entry/typing
• Strong interpersonal skills with the ability to build effective relationships with patients, clinicians, leadership, and staff
• Demonstrated empathy and compassion when supporting individuals experiencing mental health challenges
• Ability to remain calm, professional, and effective when assisting upset patients or families
• Excellent verbal and written communication skills
• Strong organizational skills with keen attention to detail and the ability to prioritize and multitask in a fast-paced environment
• Effective problem-solving skills, sound judgment, and the ability to think independently under pressure
• Ability to work both independently and collaboratively as part of a team
• Commitment to maintaining strict confidentiality of all personal and protected health information

Mindpath Health is redefining how mental health care is delivered. Today, we operate across six states, providing a full range of psychiatric and therapy services via in-person and telehealth appointments. Our team is deeply committed to supporting total health through compassionate, collaborative care.

If you're looking for a purpose-driven organization where your work truly matters, we’d love to meet you.

Mindpath Health is proud to be an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees.