Veterinary Receptionist - Quincy, MA

• Four-day work weeks. Flexible scheduling and a team that truly values work-life balance.
• Room to grow. As a Veterinary Receptionist here, you can expand your skills and take on more responsibility as you grow.
• A team that loves learning. Every Veterinary Receptionist on our team is encouraged to pursue continuing education and professional development.
• Fear Free focus. We take pride in high standards of care and a strong focus on Fear Free, low-stress handling.
• A supportive team. Collaboration and communication are valued, and your questions are always welcome.
• A little fun together. Team events, meals, and coffee runs.

• →Greet clients and their pets with warmth, compassion, and professionalism
• →Answer phones, route calls, and respond promptly to voicemails
• →Schedule appointments and efficiently manage a multi-doctor calendar
• →Check clients and patients in and out and verify appointment information
• →Communicate with clients about appointments, medical records, prescription requests, lab results, and hospital information
• →Make outbound calls, texts, and emails for confirmations, reminders, and follow-up care
• →Explain services, procedures, policies, and next steps clearly to clients
• →Process payments, review estimates, and discuss services and costs with clients
• →Handle client concerns with empathy, escalating when needed
• →Coordinate with doctors and technicians to support smooth patient flow
• →Maintain accurate client and patient records
• →Keep the hospital clean, organized, and welcoming, and pitch in wherever the team needs you

• Previous veterinary hospital or veterinary office experience
• Strong customer service and communication skills, with a focus on long-term client relationships
• Confidence handling high call volume and juggling multiple priorities
• Compassion and professionalism in sensitive or emotional situations
• Strong problem-solving skills and a calm presence in a busy environment
• Experience collecting payments, reviewing estimates, and discussing services with clients
• Familiarity with veterinary terminology and common appointment types
• Experience with practice management software such as AVImark, Cornerstone, ezyVet, or IDEXX Neo is a plus
• A positive, reliable, team-first approach and a genuine love of animals
• Availability for rotating Saturdays
• Ability to stand or sit for extended periods

If you’re an experienced Veterinary Receptionist who loves helping clients, caring for pets, and being part of a team that takes pride in its work, we want to hear from you. Come be the friendly face our clients count on at Willard Veterinary Clinic.

Diversity, equity, and inclusion are core values of Willard Veterinary Clinic and Vetcor. We are passionate about building and sustaining an inclusive and equitable working and learning environment for all employees. Every team member enriches our diversity by exposing us to various ways to understand and engage with the world. That’s why we’re committed to a workplace culture where employees are comfortable being their authentic selves, feel a complete sense of belonging, and are empowered to reach their highest potential.