Administrative Assistant

At Carlton, we are dedicated to enriching the lives of older adults by offering personalized care and fostering a warm and supportive environment. We know it takes a special group of individuals to help our residents live their lives to the fullest, surrounded by love, kindness, and care. We believe happy employees ensure happy residents. With attractive benefits, hands-on training, and opportunities for career advancement, we take great pride in recruiting people who embrace and embody our unique “culture of caring.”

Join our exceptional team at Carlton Senior Living as our Administrative Assistant!

• →Helps to maintain and set up file cabinets with employee-related items, payroll folders, and benefit information and checks that the information is on file at all times.
• →Sets up onboarding paperwork and employee files as directed by EA while purging and maintaining old files in the storage closet.
• →Checks and maintains that first aid certification, required licenses, and I-9s are current.
• →Processes routine resident billing and respond to general billing questions such as: bill reprints, tax letters and basic account inquiries.
• →Triages all resident billing inquiries to the appropriate department managers based on issue type.
• →Locates and attaches appropriate files to correspondence to be answered by the employer.
• →Escalates complex or non-routine billing discrepancies to the Executive Director.
• →Supports the preparation and distribution of late payment and collection letters.
• →Assists with collections follow-up as directed.
• →Files monthly Long Term Care insurance documents.
• →Provides daily breaks for the Director of First Impressions as well as filling in as a backup when needed. Duties include, but not limited to:
  • →Welcomes visitors, family members, clients, or customers, and directs them to the proper destination.
  • →Acts as a resource and problem solver for current residents, guests, family, and staff with a high level of customer service skills.
  • →Answers telephone calls and direct calls. Take accurate messages.
  • →Monitors emergency call lights and alarms. Respond appropriately.
• →Qualifications:
• →Must be at least eighteen (18) years or older, per Title 22 requirements
• →Prior administrative experience preferred but not required – we will train the right candidate!
• →Strong verbal and written communication skills with the ability to interact effectively with residents, families, and team members.
• →Proficient in basic computer applications such as Microsoft Office, email, and scheduling systems.