Tax Operations Assistant Chief (Hybrid)

Introduction

\r\n\r\n\r\nThe State of Connecticut, Department of Revenue Services (DRS)�has an exciting opportunity for a Tax Operations Assistant Chief in the Registration/myconneCT /Financial Units, within the Operations Division of the Operations Bureau.\r\n\r\n\r\nAs an internal, agency only recruitment, this position is only open to employees within the Department of Revenue Services.\r\n\r\n\r\nPosition Highlights\r\n\r\n\r\n This is a hybrid position with a Monday-Friday schedule.\r\n Work schedules determined based on operational needs.\r\n\r\nAbout Us\r\nThe mission of the Department of Revenue Services is to instill public confidence in the integrity and fairness of tax collection; achieve the highest level of voluntary taxpayer compliance; continuously improve agency performance; contribute to the fiscal and economic well-being of the state; and provide a positive and professional workplace.\r\n\r\n

Selection Plan

FOR ASSISTANCE IN APPLYING:�\r\nCheck out our�Applicant Tips on How to Apply! Need more resources?� Visit our�Applicant Toolkit�for additional support throughout the recruitment process.�\r\nBEFORE YOU APPLY:�\r\n\r\n Meet Minimum Qualifications:�Ensure you meet the Minimum Qualifications listed on the job opening by the job closing date. You must specify your qualifications on your application. The minimum experience and training requirements listed must be met by the close date on the job opening, unless otherwise specified. �\r\n Educational Credits:�List your earned credits and degrees from accredited institutions accurately on your application. To receive educational credits towards qualification, the institution must be accredited. If the institution of higher learning is located outside of the U.S., you are responsible for providing documentation from a recognized USA accrediting service which specializes in determining foreign education equivalencies to the contact listed below by the closing date listed on the job posting.�\r\n Resume Policy:�Per�Public Act 21-69, resumes are not accepted during the initial application process. As the recruitment process progresses, candidates may be required to submit additional documentation to support their qualification(s) for this position. This documentation may include: a cover letter, resume, transcripts, diplomas, performance reviews, attendance records, supervisory references, licensure, etc., at the request and discretion of the hiring agency.�\r\n Preferred Shift/Location:�Select all location(s) and shift(s) you are willing to work on your application. Failure to do so may result in not being considered for vacancies in that specific location or shift.�\r\n Timely Submission:�All application materials must be received by the job posting deadline. You will be unable to make revisions once you officially submit your application to the State. �Late submissions are rarely accepted, with exceptions only for documented events that incapacitate individuals during the entire duration of the job posting. Request exceptions by emailing�DAS.SHRM@ct.gov.�\r\n Salary Calculations: For current state employees, salary calculations are not necessarily comparable from one of the three branches of state government (i.e., Executive, Legislative, Judicial) to the other.�\r\n\r\n\r\n Note: The�only way�to apply to this posting is via the ‘Apply’ or ‘Apply Online’ buttons on the official State of Connecticut Online Employment Center job posting.\r\n\r\nAFTER YOU APPLY:�\r\n\r\n Some email providers may experience delays or issues delivering messages. To avoid missing important updates—such as referral questionnaires or interview scheduling links—please check your�Personal Status Board�regularly.\r\n For added convenience, you can also enable text (SMS) notifications. To do this, log in to your Personal Status Board and select “Update My Contact Information.”\r\n Referral Questions:�This posting may require completion of additional Referral Questions (RQs), which must be completed by the questionnaire’s expiration date. If requested, RQs can be accessed via an email sent to you after the job close date or by visiting your JobAps Personal Status Board (Certification Questionnaires section).� �\r\n\r\n\r\n Prepare For An Interview:�Interviews are limited to those whose experience and training are most aligned with the role. To prepare, review this helpful�Interview Preparation Guide�to make the best impression!�\r\n Stay connected! Log in daily to your JobAps Personal Status Board to track your status and check email (including spam/junk folders) for updates and tasks.��\r\n The immediate vacancy is listed above, however, applications to this recruitment may be used for future vacancies in this job class.��\r\n Note: This position will be filled in accordance with contractual language, reemployment, SEBAC, transfer, promotion and merit employment rules. Candidates who are offered and accept a position with the State of Connecticut are bound by the State Code of Ethics for Public Officials and State employees, available at�www.ct.gov/ethics.\r\n\r\n\r\n This employer may participate in E‑Verify and will provide the federal government with your Form I‑9 information to confirm work authorization.\r\n\r\nQUESTIONS? WE’RE HERE TO HELP:�\r\nDue to high volume, we are unable to confirm receipt or provide status updates directly. For recruitment updates, please check your Personal Status Board and review our Frequently Asked Questions. If you have additional questions about the recruitment process, reach out to Nick Naples at Nicholas.Naples@ct.gov.\r\nJoin the State of Connecticut and take your next career step with confidence!\r\n

PURPOSE OF JOB CLASS (NATURE OF WORK)

In the Department of Revenue Services, Operations Division this class is accountable for assisting the Tax Operations Chief in the administration of the programs and operations of the division.\r\n

EXAMPLES OF DUTIES

\r\n\r\n Assists in administration of staff and operations of the Operations Division including direction of staff in the Processing, Registration, Accounts Receivable and Corrections subdivisions in receiving and processing of all state tax returns and corresponding documents, timely deposit of all state tax revenue, generation of bills, credits and refunds, registering Connecticut businesses and issuing appropriate permits and licenses, maintenance of internal accounting system and execution of programs designed to ensure accuracy and validity of all taxpayer information;\r\n Assists in development, implementation and evaluation of division policies, goals and objectives;�\r\n Assists in design and development of division programs and activities;\r\n Assists in implementation of new procedures and procedural revisions;\r\n Assists in determining appropriate staffing levels and directs management and coordination of staff;\r\n Assists in design and implementation of performance review standards for division staff;\r\n Assists in preparation of division budget;\r\n Maintains contacts with individuals within and outside of division who might impact on policy or program activities;�\r\n Assists the Chief in determining impact and implementing changes to ensure conformance with applicable state laws and department policy;�\r\n Leads the recruitment and hiring of staff, including outreach, interview and selection;\r\n May assist in drafting proposed legislation covering tax statutes;\r\n Performs related duties as required.\r\n\r\n\r\n

KNOWLEDGE, SKILL AND ABILITY

\r\n\r\n Considerable knowledge of\r\n \r\n and ability to apply relevant state and federal laws, statutes and regulations;�\r\n financial data systems;�\r\n registration, processing, examination and accounts receivable operations;\r\n \r\n \r\n Knowledge of\r\n \r\n and ability to apply management principles and practices;\r\n accounting and auditing techniques and principles;�\r\n \r\n \r\n Considerable\r\n \r\n interpersonal skills;�\r\n oral and written communication skills.\r\n \r\n \r\n\r\n\r\n

MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE

Nine (9) years of experience in technical work in taxation or a large computerized financial record keeping system.

MINIMUM QUALIFICATIONS - SPECIAL EXPERIENCE

One (1) year of the General Experience must have been in a supervisory capacity.\r\n\r\n\r\nNOTE:\r\n\r\n\r\n Supervisory capacity is defined as scheduling, assigning, overseeing work and establishing performance standards for professional staff.�\r\n For state employees this experience is interpreted at the level of a Tax Operations Unit Supervisor.\r\n\r\n\r\n

MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED

\r\n College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equaling one-half (1/2) year of experience to a maximum of four (4) years for a Bachelor's degree.\r\n A Master's degree in business administration, accounting or taxation may be substituted for one (1) additional year of the General Experience.\r\n\r\n

PREFERRED QUALIFICATIONS

\r\n\r\n Experience with project and time management skills while also prioritizing multiple tasks and responsibilities;\r\n Experience leading staff, managing productivity and establishing measurable goals;�\r\n Experience in increasing efficiency through process improvement techniques;\r\n Experience implementing change through communication, research, leadership and analytical skills;\r\n Experience managing and collaborating throughout all levels of a diverse staff to achieve common goals.\r\n\r\n\r\n

Conclusion

AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER\r\nThe State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.\r\n

ACKNOWLEDGEMENT

As defined by Sec. 5-196 of the Connecticut General Statutes, a job class is a position or group of positions that share general characteristics and are categorized under a single title for administrative purposes.� As such, a job class is not meant to be all-inclusive of every task and/or responsibility.\r\n