Administrative Assistant

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Aetna Medical Affairs is hiring an Administrative Assistant to support process efficiency and organization of our Medicaid Utilization Management Team. This team member will provide various (virtual) office and Medical Director support activities. They will identify, enhance, and follow specific processes and procedures to maximize the efficiency of the Medicaid UM team.

• →Conducts administrative office coordination assuring smooth, timely, and efficient team operations by following established policies and procedures.

• →Manages research, collection, analysis, and compilation of data and information for department reports as needed.

• →Maintains key team schedules to ensure comprehensive coverage of Utilization Management activities including on-call and OOO calendars.

• →Drives onboarding activities as needed as new Medical Directors are hired, including system access requests, hardware requests and other key items from a comprehensive onboarding checklist.

• →Defines a high degree of customer service by fielding internal and external (less frequent) inquiries, resolving or redirecting as appropriate.

• →Manages workflow for incoming items to ensure that issues are directed to the appropriate area, particularly in Manager's absence. Monitors status of delegated items to ensure closure. Some of work may involve confidential business material.

• →Organizes, prioritizes, and responds to email or directs to appropriate area for response. Monitors status to ensure closure.

• →May participate in special projects as needed.

• 5+ years executive administrative support experience.
• High level of organizational and prioritization skills
• Excellent verbal and written communication skills
• Proficient in Microsoft Word, PowerPoint and Excel
• Proven ability to problem solve and decision making

• Previous experience working with clinical teams at CVS/Aetna
• Associates degree
• Quick Base proficiency
• Experience drafting written communications

The typical pay range for this role is:

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.