Office Manager

At Dead River Company, we're more than Northern New England's leading energy provider. We're a company built on integrity, community, and a commitment to delivering exceptional service to our customers. If you're a motivated leader who enjoys building high-performing teams, creating efficient office operations, and making a meaningful impact every day, we'd love to hear from you.

As an Office Manager, you'll play a critical role in the success of our district by overseeing daily office operations, leading and developing staff, and ensuring an outstanding customer experience. Serving as a trusted leader and Dead River Company ambassador, you'll foster a collaborative, customer-focused workplace while driving operational excellence.

In this dynamic leadership role, you will:

• →Recruit, hire, onboard, and develop talented office team members.
• →Lead, coach, and support customer service staff to consistently deliver exceptional service.
• →Conduct weekly team huddles and ongoing coaching conversations to keep teams engaged and aligned.
• →Resolve complex customer concerns with professionalism and care.
• →Complete performance evaluations, performance scorecards, and provide wage recommendations.
• →Manage district payroll submissions and employee benefit changes.
• →Partner with district leadership through department meetings, budgeting activities, and strategic planning.
• →Promote a positive culture built on teamwork, accountability, and continuous improvement.
• →Ensure compliance with company policies and applicable state and federal regulations.
• →Provide leadership and support in employee training, sales initiatives, office safety, workers' compensation, and district events.
• →Identify opportunities to improve reporting processes and operational efficiency.

What We're Looking For

• College degree equivalent relevant work experience.
• Several years of supervisory experience in an office or customer service environment.
• Proven ability to lead, motivate, and develop successful teams.
• Strong customer service and conflict-resolution skills.

• Excellent verbal and written communication skills.
• Strong organizational, analytical, and problem-solving abilities.
• Sound judgment and effective decision-making skills.
• Ability to prioritize, delegate, and follow through on commitments.
• Experience developing and delivering employee training.
• Positive leadership style with a passion for coaching and mentoring others.
• Ability to thrive in a fast-paced, service-oriented environment.