Associate, Business Support (GEGM Agency Distribution-Sibu)

As a LIFE company, our customers are at the heart of all that we do. Being one of Asia’s leading insurer for over a century, we have built a long-lasting legacy of trust with our customers over many generations. At the foundation of this trust is Integrity, Initiative, and Involvement – from the way we treat every customer relationship with honesty and transparency, to our proactive approach of delivering the best possible solutions in both life and general insurance.

Responsible to provide effective and efficient operations and support to meet Branch and Company objectives and goal.

• Assist the Branch Manager on all aspect of daily branch operation and support
• Support marketing team in agency application, reporting, office administration, correspondences, credit control, payment, quotation, policy administration, renewal retention, and monitoring of CBC, MCM and CPD hours
• Handling agent, customer and OSS request (applicable for those with OSS services), inquiries and transactions including complaint handling and claims administration (excluding claims handling)
• Underwrite and accept risks within the Underwriting Authority Limit as assigned by the Company
• In respect of Office Agent Management, to provide full assistance and support in servicing the assigned/non-assigned agent
• Assisting on BCM matters as and when required in a timely manner (if appointed)
• Any other duty/tasks as required by the Branch Manager to ensure smooth management of the branch operations including organization and event management, training, and administrative matters but not limited to scanning, filing, storing of files and others
• Take accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks
• To adhere to AMLA provisions and all other applicable policies and compliance matters concerning GEGM and the Great Eastern Group and be vigilant to uphold these in the discharge of duties
• Maintain awareness of industry trends on regulatory compliance, emerging threats and technologies in order to understand the risk and better safeguard the company
• Highlight any potential concerns /risks and proactively shares best risk management practices

• Diploma/Degree qualification in insurance related course. Insurance qualification is essential e.g. LOMA and AMII
• Experienced in the insurance for at least 1 year
• Good command of English language[both spoken and written]. Mandarin proficiency is an added advantage
• Possess high leadership skills and effective communication skills
• High level of integrity, takes accountability of work and good attitude over teamwork
• Takes initiative to improve current state of things and adaptable to embrace new changes

Great Eastern Malaysia is committed to Equal Employment Opportunity, and all qualified applicants shall receive a fair and equal consideration for employment.

Established in 1908, Great Eastern places customers at the heart of everything we do. Our legacy extends beyond our products and services to our culture, which is defined by our core values and how we work. As champions of Integrity, Initiative and Involvement, our core values act as a compass, guiding and inspiring us to embrace the behaviours associated with each value, upholding our promise to our customers - to continue doing our best for them in a sustainable manner.

We work collaboratively with our stakeholders to look for candidates who exhibit or have the potential to embrace our core values and associated behaviours, as these are the key traits that we expect from our employees as they develop their careers with us.

We embrace inclusivity, giving all employees an equal opportunity to shine and play their role in exploring possibilities to deliver innovative insurance solutions.

Since 2018, Great Eastern has been a signatory to the United Nations (UN) Principles of Sustainable Insurance. Our sustainability approach around environmental, social, and governance (ESG) considerations play a key role in every business decision we make. We are committed to being a sustainability-driven company to achieve a low-carbon economy by managing the environmental footprint of our operations and incorporating ESG considerations in our investment portfolios; improving people’s lives by actively helping customers live healthier, better and longer; and drive responsible business practices through material ESG risk management.