Front Office Representative - Medical Office

Front Office Representative– Medical Office

• Welcome patients and visitors in a friendly, courteous, and professional manner.
• Manage patient check-in and check-out procedures accurately and efficiently.
• Answer incoming calls, respond to inquiries, and maintain professional telephone etiquette.
• Address patient questions and concerns promptly and professionally.
• Maintain a clean, organized, and welcoming reception area.

• Schedule, confirm, and coordinate appointments for physicians and advanced practice providers.
• Prepare and maintain daily provider schedules to support efficient patient flow.
• Communicate patient arrivals, appointment changes, and scheduling delays to clinical staff.
• Coordinate with providers and administrative teams to ensure smooth daily operations.

• Register new patients and update existing demographic information.
• Verify insurance coverage, eligibility, and patient information.
• Collect and maintain accurate personal, insurance, and financial information.
• Assist patients with registration forms and required documentation.

• Perform general administrative duties, including filing, faxing, scanning, email correspondence, and document management.
• Prepare reports, forms, and administrative documents as directed.
• Monitor office supplies, assist with inventory management, and report equipment maintenance needs.
• Maintain organized patient records and administrative files.
• Provide administrative support to healthcare providers and clinical team members.

• Maintain strict confidentiality of patient information in accordance with HIPAA regulations.
• Ensure protected health information (PHI) is securely handled and stored.
• Follow established procedures for patient documentation, recordkeeping, and information security.
• Comply with organizational policies and applicable healthcare regulations.

• High school diploma or GED required.
• At least one year of recent experience in medical office administration, patient scheduling, or a comparable administrative role.
• Excellent communication, interpersonal, and customer service skills.
• Strong organizational abilities with attention to detail.
• Ability to multitask and prioritize responsibilities in a fast-paced healthcare environment.
• Familiarity with HIPAA regulations and patient confidentiality requirements.
• Proficiency with computers and standard office equipment.
• Ability to work independently and collaboratively with healthcare providers and administrative staff.
• Ability to successfully complete applicable background checks.

• Associate degree or completion of a certified medical office administration training program.
• Previous experience as a Medical Receptionist, Front Desk Receptionist, Patient Service Representative, or Medical Office Assistant.
• Experience with electronic medical records (EMR/EHR) and patient scheduling systems.
• Knowledge of medical terminology, insurance verification, and healthcare administrative workflows.
• Bilingual proficiency in English and Spanish.

• Ability to sit, stand, walk, bend, squat, kneel, reach, and twist throughout the workday.
• Ability to lift and move objects weighing up to 50 pounds as required.
• Ability to operate computers, telephones, printers, and other standard office equipment.
• Vision and hearing, with or without reasonable accommodation, sufficient to perform essential job duties.

• High school diploma or GED required.
• At least one year of recent experience in medical office administration, patient scheduling, or a comparable healthcare administrative role.
• Knowledge of HIPAA regulations and patient confidentiality requirements.
• Strong organizational, multitasking, and time-management skills.
• Strong attention to detail.

• On-site positions available in Gilbert and Mesa, Arizona.
• Professional medical office environment with regular interaction with patients, providers, and administrative staff.
• Fast-paced, patient-focused setting requiring strong multitasking and communication skills.

If you are a dependable, personable, and organized professional who enjoys helping patients and supporting a busy medical office, we encourage you to apply!