Collections Administrative Assistant

Department:

Job Summary:

Job Description:

The statements on this job description are intended to describe the general nature of level of work being performed by incumbents.  They are not an exhaustive list of all responsibilities, duties, and skills required by all incumbents.

• Create, maintain, and enter information into databases.

• Prepare reports, letters and other documents

• Answer phone calls and assist Branch associates with their questions

• Open and sorting of incoming correspondence, including emails.

• Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.

• Research and corrects rejected payment transactions

• Orders department supplies

• Trains new hire employees

• File all department documents

• Maintains departments logs, documentation and files related to record retention in accordance to State and Federal record retention guidelines.

• Other duties as assigned

• Effective English verbal and written communication skills

• Computer literate

• MS Office experience (Excel & Word)

• Customer service

• Active learning

• Active listening

• Critical thinking and problem solving

• Ability to multitask

• organized

• Able to prioritize

• Self-starter

• Moderate typing skills (40 WPM)

• Ability to meet deadlines and work under pressure

• Able to concentrate and focus on details

• Bilingual is preferred (Spanish speaking)

• High School Diploma or GED

• Basic accounting knowledge preferred but not required