ASTORIA GRANDE - RECEPTIONIST - РЕСЕПШН

• →Opportunity to travel to the ports of Turkey, Egypt and Greece
• →Free meals and accommodation
• →The ticket is at the expense of the employer
• →The contract is 6-7 months
• →The salary is paid in euros. A bonus system for rewarding employees, as well as tips
• →No visa required

• →In accordance with the company’s rules and regulations, he/she conducts in a professional and courteous manner at all times. This consists of physical and verbal interactions with guests or fellow shipboard employees and/or in the presence of guest contact and when in crew areas.
• →Ensures the highest level of guest satisfaction by overseeing the delivery of quality guest services amenities within company’s standards.
• →Establishes and maintains effective internal communications including regular departmental meetings to ensure optimum scheduling, teamwork and productivity.
• →Continually encourages communication and cooperation between all sub-hotel departments, deck and technical departments. Keeps the Shipboard Management informed of all activities and pending issues that require cooperation or immediate attention such as equipment/system maintenance, etc…
• →Responsible to answer and to provide information to passengers when needed.
• →Any issue must be dealt with promptly and passengers must be advised as soon as the necessary actions are taken. If you are not able to solve this problem please call your superior. In case of emergency call the bridge.
• →Assist Front Office Manager to process all passengers at embarkation-registration. This to include lifting cruise tickets, passports, any other document.
• →Assist guests in correct and prompt charging of their on board deposits to account
• →Assist Front Office Manager in issuing a landing card to each passenger embarking
• →Receives Lost & Found items. Prepare an inventory of the contents of purses in presence of person submitting the found, and get a confirming sign on the inventory form.
• →Maintain a logbook of all found items and reports of the lost items.
• →Control access to passenger’s safety deposit boxes and maintain a signature logbook for each box, requiring correct signature, date and timing for each entry.
• →Ensure that all passengers’ complaints received at the front desk and entered in the logbook and make sure that are either settled immediately or reported to the Front Office Manager for the follow-ups.
• →Assists Front Office Manager for the smooth and accurate guest account and related matters.

• Age 18+
• Recruitment is conducted from the following countries: Armenia, Azerbaijan, Belarus, Georgia, Moldova, Russia, Uzbekistan, Kazakhstan, Kyrgyzstan.
• Fluency in Russian is mandatory
• Knowledge of English - from intermediate depending on the position (knowledge of English is pre-intermediate for basic positions, fluency in both Russian and English is required for higher and administrative positions)
• A full package of STCW certificates and a seafarer's passport/seafarer's identity card are required.
• Degree in hospitality school or related field from an accredited college or university or the international equivalent, preferred.
• Five or more year progressive management experience in an upscale hotel or cruise ship of which three years as Receptionist.
• Strong communication, problem solving, decision making, and interpersonal skills.
• Superior customer service, team building and conflict resolution skills.
• Knowledge of the principles and processes for providing personalized services including needs assessment techniques, quality service standards, alternative delivery systems, and guest satisfaction evaluation techniques.
• Proficiency with Microsoft Office and company computer software.
• Ability to work well under pressure and in a constantly challenging environment.

Last update: 14 декабря 2024