Student Affairs Administrative Assistant

• →Processes students’ disability documents by uploading them into the College’s accommodation tracking system
• →Monitors the Academic Advising and Disability Support Services email boxes and takes action on emails as needed
• →Monitors the accommodations tracking system for new requests and take steps
• →Assists with maintaining calendars for academic advisors: schedules students for appointments with academic advisors and disability services team members, confirms appointments, updates appointments as needed, creates schedule blocks, etc.
• →Updates academic advisor assignments as needed
• →Creates and coordinates calendars and schedules for group registrations, events, classroom registrations/visits, etc.

• Serves as primary backup support for the Enrollment Center; specifically to cover scheduled vacations, unplanned absences, and daily lunch
• Maintains working knowledge of the phone system and answers calls at needed intervals which may be early morning 8-9 a.m., to cover lunch from 12-1 p.m., or as necessary to ensure coverage. Handles calls appropriately by routing them to another department or person, putting students into IvyQ, or providing requested information to the caller.
• Uses the College’s visit tracking system to put students in queue for Academic Advising, Enrollment Center, and Financial Aid
• Provides direction, support, and instructions for students/visitors to the campus; maintains a working knowledge of College departments, campus services, staff and faculty office locations, etc.
• Maintains knowledge of safety/emergency procedures
• Maintains working knowledge of admissions, enrollment, financial aid, registrar, orientation, assessment, student resources, and business office functions

• Monitors the Ivy Cares and Kokomo You Belong email boxes; responds to students as needed.
• Provides administrative support, including responding to students via phone or email, in the processing of Ivy Cares Emergency Aid requests
• Provides support in maintaining the Giving Shelf on the Kokomo campus
• Provides administrative support for events, including student/participant outreach, scheduling, tracking participation, sending follow-up information, etc.

This is not to be construed as an exhaustive list. Other duties logically associated with this position may be assigned

• Associate degree and/or three years of relevant work experience required.
• Must be able to handle confidential information with discretion and maturity.
• Must have the ability to communicate effectively orally, in writing, in person, and by telephone.
• Strong communication and organizational skills.
• Strong customer service and interpersonal skills.
• Operational knowledge of Microsoft applications (Word, Excel, Outlook, PowerPoint)
• Ability to promote an inclusive environment that reflects the broad diversity and backgrounds represented by our students and employees and in which every individual feels respected and valued.
• Conduct all activities within the established guidelines of the Family Educational Rights and Privacy Act (FERPA)

• Bachelor's degree.
• Experience in higher education, student affairs, enrollment, advising, or student services.
• Experience using Banner, Ivy Connect, IvyQ, EdSights, or similar student information systems.
• Experience providing frontline student support and referral services.

Ivy Tech is committed to supporting the well-being, growth, and financial security of our full-time faculty and staff. Our comprehensive benefits package includes:

• Multiple medical plan options paired with a Health Savings Account with a generous employer contribution

• Dental plan with no-cost preventive services and coverage for orthodontia

• Vision plan with low-cost exams and allowances for glasses or contact lenses

• Employee Assistance Program offering no-cost confidential counseling sessions, legal consultations, financial planning consultations, and other resources

• Wellness program with opportunities to earn $250 in Wellness Rewards

• Flexible Spending Accounts for healthcare (limited purpose) and dependent care

• 10% employer retirement contribution, fully vested after two years

• Basic life insurance equal to annual salary paid by the College, with optional supplemental coverage

• Short-term and long-term disability benefits

• Generous paid time off, including vacation, sick leave, holidays, and winter recess

• Flexible work arrangements where available

• Paid childbirth recovery leave (8 weeks)

• Paid parental leave (4 weeks)