Clinical Office Assistant (On-call)

OtherOffice Assistant

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Overview

Who we are: La Clínica de La Raza is a community-based health center committed to providing culturally appropriate, high-quality,

Technical Tools

OtherOffice Assistant

~1 min read

Greet visitors, ascertain purpose of visit, and register patients in the appropriate electronic system.
Determine source of payment by verifying program eligibility in government or insurance plans.
Collect payment for services rendered, operate cash register, and maintain an accurate till.
Hear and resolve patient complaints or escalate appropriately.
Participate in problem-solving to assure targets for revenue and customer satisfaction are met.
Answer telephone inquiries and provide information or route incoming telephone calls to the appropriate person or department.
Schedule, confirm, and process appointments.

Perform general office duties such as sorting mail, filing and photocopying.
Receive and route messages or documents, such as laboratory results, to appropriate staff.
Retrieve and enter data into medical records system.
Assist patients in completing forms.
Operate standard office equipment including computer, calculator, fax and copy machines.
Screen and monitor requests, completing or routing as assigned.
Inventory stock, order, and verify receipt of medical, lab, or office supplies or equipment.
Perform record keeping duties as required.

Contribute to a welcoming clinical space and healthy work environment through proactive relationship building, direct communication, and practicing sound judgment.
Communicate and work effectively with all members of the care team to best serve patients.
Participate fully in huddles, staff meetings, team building activities and assigned development opportunities.
Adherence to La Clínica’s ethical and professional standards, including policies and procedures.
Complete required trainings and policy acknowledgements in timeframes granted.
Perform other related duties as required.

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Knowledge of basic medical/dental terminology and office procedures and processes
Effective approaches to customer service delivery.
Modern medical office and computer systems and applications, especially MS Word, Outlook.
Knowledge of Electronic Health Records and Electronic Practice Management systems preferred.

Demonstrated good judgment in identifying effective solutions or approaches to customer service related problems.
Ability to maintain strict confidentiality regarding patient information
Clear and effective written and verbal communication skills in English.
Ability to follow oral and written instructions.
Bilingual in English and Spanish preferred (or Specify Language).
Ability to perform arithmetic calculations.

Minimum typing speed of 25-30 wpm.
Self-motivated and able to work independently as well as collectively to complete daily tasks.
Ability to perform detailed administrative work methodically with speed and accuracy.
Demonstrate flexibility and ability to accept changes gracefully.
Ability to work professionally and collaboratively in team environment.
Ability to work across cultures and demonstrate support of diversity, equity and inclusion.
Ability to participate with other staff in Saturday and evening rotation.