Bilingual Front Office Clerk - Gulfton Dashwood

Bilingual Front Desk Clerk - Gulfton Dashwood (Job Overview)

At Legacy Community Health, we believe every interaction is a chance to make a meaningful impact. As a Front Desk Clerk, you’ll be more than just the friendly face greeting patients—you’ll be a vital part of fostering trust and connection within our community. If you’re someone who finds joy in helping others and thrives in a team-oriented environment, this role is perfect for you!

• Be the welcoming first point of contact for patients, creating positive experiences from the moment they arrive.
• Collaborate with a supportive and mission-driven team that values your contributions.
• Enjoy opportunities for mentorship, personal growth, and professional development.
• Play an essential role in improving community healthcare and making a lasting difference.

• →Warmly answer incoming calls, ensuring every interaction is friendly and professional.
• →Facilitate patient intake and promptly notify staff of their arrival.
• →Accurately input patient information into Legacy’s databases.
• →Support volunteer coordination tasks in collaboration with the volunteer coordinator.
• →Follow established protocols for appointments and cash handling.
• →Perform opening and closing procedures to maintain smooth clinic operations.
• →Ensure the clinic lobby is welcoming and organized for patients and visitors.
• →Process lab results as directed by the Practice Manager.
• →Participate in the Performance Improvement Program to elevate patient care standards.
• →Demonstrate respect and empathy toward patients, families, visitors, and fellow team members.
• →Collaborate with your team to meet departmental goals and objectives.
• →Adhere to safety protocols, including attending mandatory training sessions.
• →Maintain your work area and equipment in alignment with Legacy’s standards.
• →Ensure patient environments and equipment meet safety requirements, reporting concerns promptly.
• →Follow Legacy’s exposure control plans and use protective barrier equipment as needed.
• →Participate in annual education programs to stay informed and compliant with policies.
• →Take on additional tasks as needed to support the clinic’s success.

• High school graduate or equivalent required.
• Pleasant, professional, and articulate phone voice
• Ability to multi-task and handle many incoming calls or patients at once
• Efficient and accurate data-entry skills
• Computer literacy and multi-line phone or switchboard experience.
• Bilingual in English/Spanish is required.

At Legacy Community Health, our mission—Driving healthy change in our communities—guides everything we do. To fulfill this mission, every team member is expected to embody the following core attributes in their daily work, regardless of role or department:

We bring our expertise without ego. In a collaborative healthcare environment, humility fosters trust and teamwork. Our employees value diverse perspectives, seek input from others, and are unafraid to acknowledge when they need help. We stay grounded in our purpose: to serve patients and communities with compassion and humility.

We are driven by a deep commitment to excellence in patient care and organizational improvement. Our employees take initiative, embrace challenges, and go the extra mile to support our mission. Whether improving patient outcomes, streamlining processes, or stepping up in times of need, we are always striving to drive healthy change—within ourselves, our teams, and the communities we serve.

We value emotional intelligence as much as clinical or technical skill. Our team members demonstrate sound judgment, cultural sensitivity, and the ability to navigate complex situations with empathy and professionalism. They communicate clearly and respectfully with patients, families, and colleagues, building trust and fostering a safe, inclusive environment for all.