Office Administrator, Retail and Product Licensing

• Provide administrative support to Retail, Ecommerce, Product Licensing, and Retail Operations leaders 

• Manage calendars, meetings, travel, and departmental communications 

• Prepare reports, presentations, spreadsheets, and other operational documents 

• Maintain digital and physical files for contracts, vendors, invoices, and related records 

• Support purchase orders, vendor onboarding, merchandise tracking, and sample coordination 

• Maintain product setup, pricing, assortment updates, and approval documentation 

• Track merchandising calendars, shipment schedules, launch timelines, and vendor communications 

• Assist with inventory reporting, stock reconciliation, and operational data entry 

• Maintain licensing agreements, approval records, and supporting documentation 

• Coordinate communication among internal teams, licensors, licensees, and vendors 

• Track product submissions, artwork approvals, deadlines, and style guide assets 

• Support product uploads, descriptions, image coordination, and online assortment updates 

• Monitor customer service inquiries and route issues as needed 

• Assist with order management, fulfillment, shipment tracking, promotions, and launches 

• Generate basic ecommerce sales and inventory reports 

• Coordinate SOPs, training materials, compliance records, and other operational documentation 

• Support communication across warehouse, store operations, ecommerce fulfillment, and vendors 

• Track maintenance requests, operational supplies, store support needs, and special projects 

• Assist with invoice reconciliation and budget tracking 

• 2–5 years of administrative, supporting retail operations, merchandising, ecommerce, or consumer products teams is preferred but not required 

• High school diploma or GED equivalent 

• Strong organizational skills with the ability to manage multiple priorities and deadlines  

• Proficiency in Microsoft Office Suite, Google Workspace, and retail/ecommerce systems  

• Strong written and verbal communication skills  

• High attention to detail and accuracy  

• Ability to work collaboratively across multiple departments  

• Experience with ERP, POS, inventory, or ecommerce platforms is a plus  

Courageous Communication: Intentionally works well with others both on the team and cross-functionally to achieve individual, team, department, or organizational goals. Values diverse input and working with others as a way to achieve the best output possible.  

Collaborative Excellence: Displays courage when handling difficult conversations and genuinely and intentionally communicates. Relays key messages effectively, targeted to specific audiences. Identifies others' communication styles and perspectives, adjusting language and approach accordingly. Employs active listening to understand, rather than reply. Asks for, integrates, and values feedback from team, peers, and leaders.  

Adaptive Resilience: Thrives and grows in a rapidly changing and complex environment. Displays flexibility, activates networks, and adopts a continuous growth mindset to learn from mistakes and bounce back from adversity.  

Inclusive Interaction: Actively contributes to an environment in which all employees feel a sense of belonging, valued for their differences and empowered to participate and contribute freely.