Client Success Team Lead – Virtual Assistant Accounts, Philippines, Remote

For over 10 years, Magic has connected top remote talent with fast-growing businesses – backed by Y Combinator and Sequoia Capital, with thousands of remote workers worldwide.

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This is a full-time, in-house role at Magic – you're not a VA on loan to a client, you're accountable for the VA accounts themselves. You coach the EAs assigned to your clients and keep the relationship working on both ends.

That's not the same job as "manager." You don't stack direct reports – you own the full account: the client relationship and the people serving it. Part account lead, part coach, zero script to follow. Your EAs don't report to you out of obligation – they follow your lead because you've earned their trust, and that's the only authority that holds up at 2am on a client call.

Accounts that perform, stay. Accounts that stay, grow Magic.

Shift: training runs overnight (Week 1: Monday–Thursday 8:30 PM–5:30 AM PHT, Friday MEA team orientation; Weeks 2–3: 10:00 PM–7:00 AM PHT), Monday–Friday, with your eventual production shift landing between 6 PM–3 AM, 12 AM–9 AM, or 4 AM–1 PM PHT. Training is strict: zero absences (documented medical emergencies only), max 2 tardies, 70% minimum score with one retake per failed module.

Application + Pre-Qualifying Assessment → Interview with Talent Team (45 min) → 24-Hour Reflection Period → Final Interview with Operations Team → Background Check → Job Offer → 3-Week Training Program