Receptionist (Office Specialist 2)

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Job Description:

As an employee working within the Child Welfare Program, you will have an opportunity to make a meaningful difference in the lives of Oregon’s most vulnerable children and families. Your dedication will help us achieve the Child Welfare Vision for Transformation that will support children and young adults to be safer, healthier, experience less trauma and achieve a greater well-being.

As a Receptionist, you will:

o   Administrative and Records Support: 

• Maintain the lobby, answer phones, answer inquiries and explain rules and policies.
• Distribute and issue stored value cards and bus passes and logs transactions.

o   Case Management, Contract and Coordinator Support:

• Completes data entry and file management into OR-Kids.
• Processes records which may include, but is not limited to, police reports, out of state histories, court records, physical or mental health records.
• Coordinate the scheduling of conference rooms.
• Maintain control records of information received, routed, assigned, or dispersed. 

o   Information Assistance:

• Research parent information, calls, mails letters and documents.
• Checking in family members for Family Time meetings.

• This is an in-person position, duties will be conducted in an office setting in our Oregon City and North Clackamas offices.
• Employees’ work schedule will be Monday - Friday from 8 am - 5 pm PT; hours may fluctuate based on service needs. 
• Occasionally, compensated overtime hours may be required, including evening and weekend work.
• You will communicate with Oregon residents frequently over the phone and in-person.
• Office setting is made up of open cubical, frequent interruptions, and potential exposure to sensitive or uncomfortable discussions involving child abuse, neglect and crises, requiring a trauma-informed approach that is essential to ensure a safe environment.
• May require sitting or standing at a terminal or telephone for prolonged periods of the workday. 
• You will interact with a diverse range of individuals, including those who have experienced trauma and may have difficulty managing their emotions.
• A valid driver’s license and acceptable driving record are required.
• Occasional travel to make purchases may be required.
• Consistent attendance is essential.
• Flexibility/adaptability is essential due to a changing environment with regular policy, program, and technical adjustments.

• If selected as a finalist, we will conduct a criminal history and background check. Adverse criminal history or background check may lead to disqualification. Additional background check information.
• The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire, you will be required to complete the US Department of Homeland Security’s I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that you are authorized to work in the United States.
• Finalists must be cleared by the FBI Criminal Justice Information Services (CJIS) through a fingerprint-based criminal records check.
• Driver Record Screening: As part of the pre-employment background check, applicants may be asked to complete a driving record review. A driving record that does not meet agency standards will not, by itself, disqualify an applicant from employment when driving is not an essential function of the position. 

• Two years of general clerical experience that includes keyboarding, word processing, or other experience generating documents; OR

• An associate degree in any field; OR

• An equivalent combination of education and experience.

We are looking for candidates with:

• Experience handing front desk responsibilities, ensuring efficient and professional interactions with guests and clients.   
• Experience documenting client interactions, calls, and service needs with accuracy.  
• Experience clearly communicating program rules, regulations, and procedures to ensure understanding and compliance.  
• Experience effectively managing time to prioritize tasks, meeting deadlines, and optimize productivity.   
• Experience using computers to process, enter, and verify detailed data with accuracy and efficiency.   
• Experience working with diverse populations, demonstrating cultural awareness, empathy, and adaptability in various interactions.  

Attention all candidates! A cover letter is required.

• ODHS Employee Resource Group communities that promote shared learning.
• Cost of Living Adjustments.
• Annual salary increases (until you reach the top of the listed salary range).
• Amazing benefits package.
• Possible eligibility for the Public Service Loan Forgiveness Program.

Veterans’ and Oregon National Guard preference:

• Eligible Veterans and Oregon National Guard servicemembers (current and former) who meet the qualifications of the position will be awarded candidate preference. For more information, please visit Veterans Resources.

• This is a permanent, full-time position and is represented by the Service Employees International Union (SEIU).  
• This recruitment may be used to fill future vacancies in the same classification.

We invite you to contact the recruiter for accommodation requests under the Americans with Disabilities Act (ADA), application questions or job-specific questions.

• The recruiter for this position is Tammie Moore. If you contact the recruiter, please include the job requisition number: REQ-209175.
• Email: Tammie.L.Moore@odhs.oregon.gov
• Phone (call or text): 971-201-0580