FRONT OFFICE SUPERVISOR - HILTON PARSIPPANY

United States·Parsippany Hilton-Phl - ParsippanyNormalmid

OtherFront Office Supervisor

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Quick Summary

Overview

What you will be doing Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors,

Technical Tools

OtherFront Office Supervisor

Responsibilities

~1 min read

→Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators.
→Have complete understanding of Front Office staff's roles and duties and be able to perform duties at any given time.
→Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often.
→Accurately check AM and PM discrepancy reports.
→Communicate with Housekeeping and Engineering Departments regarding guest rooms, requests and maintenance requests/needs. Efficiently process guest requests to the appropriate departments
→Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel, answering questions, and assisting guests with needs.

Ability to calmly work with high demand and/or upset guests
High work ethic and self-initiative
May be required to work varying schedules to include nights, weekends, and holidays
Someone who enjoys working as and being part of a team that provides great experiences for our Guests!