Case Manager/Administrative Assistant

**THIS POSITION WILL REPORT IN BROOKINGS, SD**

• →Answer phones, direct calls, and maintain office filing system.
• →Maintain appointment calendar for all requests for service
• →Intake all clients requesting services, by phone or in person.
• →Assist administrator to determine need and provide emergency material assistance and/or referral, if applicable.
• →Maintain casework database with client information and any necessary documentation.
• →Facilitate client grievance procedures.
• →Assist in supervise pantry, including cleanliness, stocking of shelves and training of volunteers.
• →Christmas Sign Up /Distribution
• →Responsible to acquire and oversee all volunteers for intake and distribution of services. Maintain volunteer database. Perform other Christmas duties as assigned by Administrator.
• →Per grant funding, and direction of Administrator, order fans for Summer Fan Program and coordination of pickup. Submit grant request and/or receipt for reimbursement of fans.
• →Assist clients with applications as needed to each case.
• →Assist Administrators to secure donors with collecting, school supplies for Back-to-School program.
• →Receive and hang coats in designated area. Separate out all new coats, hats and mittens for Administrator to distribute during Annual Coat Drive.
• →Submit Pathway of Hope, Social Service statistics to Administrator. Other statistics as requested by Administrator.
• →Composes and prepares routine correspondence, memos, letters, reports, etc. as directed by the Administrator
• →Assist Administrator with other office duties as needed.
• →Attend scheduled staff meetings, advisory board meetings, and take minutes.
• →Attend community meetings pertaining to Social Services issues.
• →Drive and assist with pickups for donations. Ex - Donuts: Mon. and Fri @11:50am
• →Driving is an essential function of the position.
• →All other duties as assigned.