Business Support Associate

In this role, you will serve as a key partner in supporting daily operations and enabling team effectiveness.

At Sandvik Coromant, business support is about enabling efficient operations and delivering consistent, high-quality execution. This role provides the opportunity to contribute directly to how work gets done and supports overall business performance.

• Support day-to-day business operations to ensure efficiency and continuity
• Coordinate activities and provide organizational support across the team
• Translate processes and guidelines into consistent, effective administrative and operational support

The Business Support Associate is a customer-facing and internal operations role that directly supports the Coromant strategy by advancing a Customer First Mindset and enabling High Performing Teams. This position serves as a central connector between external customer engagement and internal site coordination, ensuring a seamless, high-quality experience for customers, employees, and leadership.

The role elevates traditional administrative support by taking ownership of customer visit excellence, communication effectiveness, site engagement initiatives, and operational coordination across inserts, powder, and solid round tools operations. The Business Support Associate drives consistency, responsiveness, and professionalism while fostering a collaborative, energized, and high-performing workplace culture. 

• Serve as the primary point of contact for all site visitors, ensuring a professional, welcoming, safe, and high-impact experience from arrival to departure.
• Coordinate and execute customer visits end-to-end, including scheduling, agenda alignment, facility readiness, presentations, and tours across multiple product lines (inserts, powder, solid round tools).
• Partner cross-functionally with Sales, Operations, and related leadership to ensure consistent messaging, preparedness, and follow-through for all customer interactions.
• Continuously identify and implement improvements to elevate customer experience, responsiveness, and service quality standards.
• Maintain and track customer visit metrics and feedback to support continuous improvement initiatives.

• Provide high-level administrative and operational support to site leadership, management teams, and HR with a strong emphasis on discretion and confidentiality.
• Prepare and analyze reports, presentations, and communications using advanced Microsoft Office skills to support decision-making and site visibility.
• Manage travel coordination and logistics for internal leaders, external guests, and customers, ensuring efficiency and alignment with business objectives.
• Oversee front office operations including visitor management, mail distribution, and facility readiness, ensuring professional and efficient daily execution.
• Manage timekeeping support and temporary workforce coordination, including reporting to staffing agencies.

• Lead and maintain site-wide communication channels, including digital displays, communication boards, and internal announcements to ensure clarity, consistency, and timeliness.
• Partner with leadership to translate business priorities into effective site communications that reinforce strategy, goals, and performance.
• Act as a liaison across departments to ensure alignment and coordination on key initiatives and events.

• Plan, coordinate, and enhance employee engagement initiatives in partnership with HR and site leadership to strengthen morale, participation, and retention.
• Lead logistics and execution for site events, recognition programs, wellness initiatives, and team-building activities.
• Foster a workplace culture centered on collaboration, inclusion, health & wellness, and continuous improvement.
• Manage vendor relationships and procurement related to engagement activities, events, and promotional items.

• Oversee the coordination and readiness of conference rooms, meeting spaces, and shared areas, ensuring professional standards for internal and external use.
• Plan and execute meetings, lunches, site tours, and large-scale events with attention to detail, cost efficiency, and experience quality.
• Maintain inventory and organization of office, kitchen, and event supplies.

• Acts in accordance with a high safety culture by consistently demonstrating a safety-first mindset.
• Ensure compliance with the ISO standards, including ISO 9001 (Quality Management), ISO 14001 (Environmental Management), and ISO 45001 (Occupational Health and Safety).
• Support audits, reporting, and compliance initiatives as required.
• Identify opportunities to improve processes, efficiency, and service levels across administrative and engagement functions.
• Adhere to all company rules and safety policies.
• Perform additional duties and special projects that support evolving business needs.

Required

• Associate’s or Bachelor’s degree in Business Administration, Communications, or related field (or equivalent experience)
• 3+ years of experience in administrative, customer-facing, or business support roles
• Strong proficiency in Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
• Exceptional communication, organizational, and interpersonal skills
• Ability to manage multiple priorities with a high level of accuracy and professionalism

Preferred

• Experience in manufacturing or industrial environments
• Experience coordinating events, customer visits, or employee engagement initiatives
• Familiarity with ISO standards and compliance requirements

Key Competencies

• Customer-Centric Mindset
• Organizational Agility & Excellence
• Communication & Influence
• Collaboration & Team Engagement
• Attention to Detail & Quality Focus
• Initiative & Continuous Improvement

For immediate consideration, please visit Sandvik Careers: R0093844 and apply to the Business Support Associate position, Job Requisition ID# R0093844.

Sandvik is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Any applicant who, because of a disability, needs accommodation or assistance in completing an application or at any time during the application process should contact Human Resources at hrsupport.us@sandvik.com. Sandvik also provides reasonable accommodation for employees with disabilities consistent with its obligations under the law.

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