Customer Success & Executive Assistant

The company is a mission-driven, direct-to-consumer e-commerce brand redefining the comfort, performance, and responsibility of men’s basics. They operate primarily in the U.S. market with a lean team based internationally, and looking to expand the core team with someone who thrives in a fast-paced, hands-on environment.

Seeking a versatile Customer Success & Executive Assistant to support both customers and the founder directly. This is a hybrid role that starts with customer service and expands into operations and executive support. The right candidate will be proactive, self-sufficient, and eager to grow with the company.

• Respond to customer service inquiries via email (no calls or live chat at this stage)
• Use AI and help desk tools to resolve common issues quickly and escalate complex ones with context
• Work independently and troubleshoot problems without constant guidance
   

• Expand into Amazon support chat
• Assist with tracking inbound inventory shipments and verifying warehouse receipts
• Double-check Shopify inventory and order data for accuracy
• Support daily ops tasks (e.g., order validation, shipment follow-ups, basic SOPs)
• Provide light executive assistant support to the founder (calendar reminders, follow-ups, research, admin)
   

• Critical thinker and proactive problem-solver
• Extremely detail-oriented and self-organized
• Communicates clearly with strong written English
• Comfortable working in a fully remote, self-managed environment
• Comes prepared with potential solutions, not just questions
   

• 2–5+ years in customer success, executive assistance, operations, or remote admin roles
• Excellent written English (grammar, clarity, and tone)
• Experience with tools like Gmail, Google Sheets, Shopify, and (ideally) Amazon Seller Central
• Comfortable working full-time with overlap in Singapore or EU time zones

• Top priority: South Africa (value, experience, timezone compatibility)
• Also open to: Singapore, Europe, and strong LatAm candidates with flexible hours

This role is central to our customer experience and daily operations. You’ll be joining a lean, results-driven team where your work directly impacts growth and customer happiness. We're looking for someone who wants to grow with us and evolve into a key operations and support team member.