Bank Medical Records Administrator

Spire Parkway Hospital have an exciting opportunity for an Administrator to join our medical records team on a bank, occasional basis. As Medical Records Administrator, you will provide clerical support within the Medical Records Department to ensure an effective and efficient case note filing and extraction service to all users. This will include retrieval, tracking and filing of case notes, identify and filter case notes in accordance with Spire Policies.

Spire Parkway Hospital in Solihull, West Midlands offers a comprehensive range of private hospital services. Our hospital is rated Good by the CQC for all parts of the inspection except for Patient Care, which is rated Outstanding. The report states, “Staff treated patients with compassion and kindness, respected their privacy and dignity, took account of their individual needs, and helped them understand their conditions. They provided emotional support to patients, families and carers.”

Our dedicated hospital team are passionate about excellent patient care and we offer a range of specialist treatments to patients across Birmingham, Warwickshire and the West Midlands. This includes diagnostic services, rehabilitation, cutting-edge surgical procedures and excellence in specialist fields like orthopaedics, women’s health and cancer care. We have 51 bedrooms and five operating theatres.

• →To record and track, the movement of case notes into each department using Track file
• →To file case notes and other documentation in order to ensure a prompt and accurate retrieval
  service
• →To extract case notes in a timely manner ensuring that items are correctly booked out of the library
  to the new destination and either sent or made available for collection to the ward, clinic or office
  requesting the notes
• →To maintain case, note folders to agreed standards: filing documentation within designated sections
  of the folders replacing contents into with new folders, in order to support clinicians in locating and
  recording information
• →To check the case, note attendance details, dates and alert sheets against the Patient Administration
  System to ascertain if the notes can either be destroyed, fall into the category of off-site storage or
  need to be merged with another active set of notes
• →To assist in the maintenance of evidence files by checking for completeness, following up requests
  for missing items and ensuring that all documentation received is current and stored in a structured
  format in readiness for inspection
• →To liaise with off-site storage representatives in order to ensure timely delivery and collection of
  case notes
• →Provide and receive patient information for consultant clinics and Wards, ensuring that all patient
  information is provided, received and recorded in accordance with GDPR the Data Protection Act
  and Spire policies

• Good standard of secondary education with demonstrable literacy and numeracy skills
• Track record of successful delivery in a similar role, in an office and / or customer service environment
• Knowledge of GDPR and the Data Protection Act
• Computer/IT literate
• Excellent interpersonal and communication skills
• Confident telephone manner with the ability to communicate with a wide range of customers at all levels
• The ability to work effectively as part of a team