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Receptionist

United Kingdom·Southamptonmid

ReceptionistAdministration & Office Support

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Overview

Receptionist | Customer Service,

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ReceptionistAdministration & Office Support

Spire Southampton hospital are currently looking to recruit an experienced Receptionist to join the team. You will be a first point of contact at the hospital for patients, so will politely and courteously, register and direct patients, consultants and hospital teams as required, in a proactive, warm, professional and caring manner.

Spire Southampton Hospital offers world-class care, attracting patients from across the South of England and internationally. We deliver some of the best cardiac surgery results in the country. Our Critical Care department and multidisciplinary team offer you peace of mind for our wide range of treatments.

Responsibilities

~1 min read

→Welcoming, registering, including the accurate collection of credit card details and patient information.
→Directing patients, consultants and hospital teams as required, to the hospital in a warm, professional and caring manner and in such a way as to provide confidence.
→Compliance with NHS forms and processes.
→Processing in-patient/out-patient charges.
→Cash handling strictly within the parameters of the ‘Handling Cash Policy’.
→Discharge of patients onto computer system ensuring accuracy of all information.
→Manage the hospital switchboard in a professional and efficient manner, ensuring all calls or enquiries are responded to in a timely manner.
→Undertake various clerical duties including checking of bed status reports, ordering and distribution of newspapers, including badges for visitors, booking taxis.

A personable individual with the ability to work on own initiative as well as part of a team
Good basic PC skills, including Word, Excel and Outlook
Excellent customer service skills
High degree of accuracy in administration
Great communication skills at all levels
Experience in a customer service environment
Experience with information management systems
Switchboard experience

What We Offer

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We offer employed colleagues a competitive salary as well as a comprehensive benefits package which includes but is not limited to:

✓35 days annual leave inclusive of bank holidays

✓Employer and employee contributory pension with flexible retirement options

✓‘Spire for you’ reward platform - discount and cashback for over 1000 retailers

✓Free Bupa wellness screening

✓Private medical insurance

✓Life assurance

✓Free off-site parking for staff

We are extremely proud of our heritage in private healthcare and of our values as an organisation:

Driving clinical excellence
Doing the right thing
Caring is our passion
Keeping it simple
Delivering on our promises
Succeeding and celebrating together

Our people are our difference; it's their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart.

Spire Healthcare is a leading independent healthcare group in the United Kingdom, running 38 hospitals and over 50 clinics across England, Wales and Scotland. It provides diagnostics, inpatient, day case and outpatient care, operates a network of private GPs and provides workplace health services to over 800 corporate clients. It also delivers a range of private and NHS mental health, musculoskeletal and dermatological services.

We have achieved our market leading position because of our Purpose, which is to 'make a positive difference to people's lives through outstanding personalised care'. Everyone at Spire is aligned to this purpose, which underpins a culture of respect, inclusion, passion and collaboration across our business, enabling us to achieve more than 98% of our hospitals being rated ‘Good’ or ‘Outstanding’ by the Regulators; these are sector leading standards.