Referral and Front Office Coordinator - Assessment (Nights)

The Referral and Front Office Coordinator is responsible for the coordination and oversight of patient access, referral management, admission support functions, insurance verification, authorization management, telepsychiatry coordination, and front office operations for Willowbrooke Behavioral Health services. This position serves as a key resource in ensuring timely patient access to care, efficient admission processes, exceptional customer service, and effective communication with patients, families, providers, referral sources, and community partners. The coordinator supports all aspects of referral intake, insurance verification, direct admissions, telepsychiatry services, CSP Board management, and ongoing patient follow-up activities.

 

QUALIFICATIONS

 

 

Education

 

Education Level

 

Education Details

 

Required/

Preferred

 

And/

Or

 

High School Diploma or GED

 

 

 

 

 

 

 

 

Experience

 

Experience

 

Experience Details

 

One year of related experience. Requires a working knowledge of standard practices and procedures

 

 

 

 

Knowledge, Skills, and Abilities

 

Knowledge of Behavioral Health admission and referral processes.

 

 

 

Knowledge of insurance verification, authorization, and payer requirements.

 

 

 

Ability to manage multiple priorities and deadlines simultaneously.

 

 

 

Strong organizational and problem-solving skills.

 

 

 

Excellent verbal and written communication skills.

 

 

 

Demonstrated customer service and patient de-escalation skills.

 

 

 

Ability to maintain patient confidentiality and manage sensitive information.

 

 

 

Proficiency with electronic medical records, scheduling systems, Microsoft Office, and reporting tools.

 

 

 

Knowledge of telehealth and telepsychiatry workflows.

 

 

 

Ability to build relationships with community referral sources and healthcare partners.

 

 

 

Ability to work independently while collaborating effectively with interdisciplinary teams.

 

 

 

Strong attention to detail and data accuracy.

 

 

 

 

Licenses and Certifications

 

Licenses/Certifications

 

Licenses/Certification Details

 

Time Frame

 

Required/

Preferred