Training and Scheduling Coordinator

SUMMARY

The Plaza Activities (PA) Team helps create a welcoming, educational, and spiritually grounded experience for visitors to the Christian Science Plaza. The Training and Scheduling Coordinator plays an integral role in every element of the hospitality floor–supporting directly the Plaza Activities Supervisors, the Plaza Activities Leads, and organizing the schedules and performing the training for Plaza Activities Associates.

The scope of work of the department combines public facing ministry work through serving visitors in the “How Do You See the World?” exhibit, the Mapparium, on Church tours, and outdoors on the Plaza. With such a large team and many moving parts in the daily schedule, the Training and Scheduling Coordinator works in a streamlined manner to create and perpetuate a balanced, cohesive, and repeatable schedule that is completed two weeks in advance with the ability to easily update on the day of to meet call out needs. Working in close contact with the PA Supervisors and Group and Visitor Engagement Coordinator to consider PA Associate vacation requests, training needs, repeatable or nuanced meetings, and special groups and tours, the Training and Scheduling Coordinator is an integral part of the department's success and operations.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The Training and Scheduling Coordinator serves in three primary capacities:

• As the coordinator of all daily schedules for the department.
• As the coordinator and facilitator of all individual or group training, and all on-boarding for new hires.
• As the “swing” for any hospitality position in the event of a call out OR as a back up for a PA Lead Associate while they are out on vacation.

While working in all Plaza Activities areas, the Training and Scheduling Coordinator is expected to notify management of any concerns affecting visitor safety, security, or the effective operation of the Plaza and support emergency response procedures, as directed.

Training and Scheduling Coordination

• Creates, refines, or organizes training materials that help staff become more proficient in their responsibilities.
• Creates a systematic training plan that is repeatable for all hosts. This will include areas such as Church and Mapparium Tours, Technology training, Hospitality and Customer Service Training, Exhibit Content Training, public speaking skills training, and helping the staff grow in confidence and clarity.
• Facilitates the onboarding of new team members with a comprehensive training program.
• Creates the daily schedule for the PA team two weeks in advance (the amount of time required for Associates to request PTO, and for groups to be scheduled) so that all team members can feel assured of their work schedule requirements.
• Meets regularly with the PA Supervisors and the Group and Visitor Engagement Coordinator to ensure all scheduling nuances are communicated well in advance and covered in the schedule.
• Makes daily schedule updates based on staff call outs in enough time to arrive early to the morning briefing and be there before the rest of the team appears.

Back-up Support

Because the Training and Scheduling Coordinator works well in advance on scheduling, and because training can be paused or modified, the Training and Scheduling Coordinator will provide back-up coverage due to time off, or when an unexpected call-out occurs.

• →Serves as a Manager on Duty (MOD).
• →Provides prayerful and metaphysical support for Church, Plaza, and “How Do You See the World?” activities, and model spiritually grounded leadership in daily operations.
• →Serves as a primary point of contact for day-to-day operational questions from Plaza Activities Associates and Hosts.
• →Handles day-to-day operational problems, remains accessible by radio and phone as needed, and escalates issues appropriately.
  How Do You See the World? Exhibit Host Responsibilities
• →Greets visitors with warmth, professionalism, humility, and spiritual poise.
• →Identifies visitor needs and responds thoughtfully and courteously.
• →Shares accurate information about the “How Do You See the World?” exhibits, the Mapparium, Church tours, and related architectural features, as appropriate.
• →Supports a high quality visitor experience by monitoring guest flow, addressing issues promptly, and communicating policies clearly and respectfully.
• →Operates the point of sale (POS) system accurately, including ticket sales, cash handling, and balancing the cash drawer.
• →Performs opening and closing duties for exhibit operations.
• →Orients visitors to the exhibit experience, including entrance procedures and Mapparium guidelines.
• →Operates the Mapparium sound and light presentation.
• →Welcomes visitors at Publishing House entrances, as assigned.
• →Engages children and families in a positive and educational manner.
• →Maintains clean, organized, and welcoming public spaces and reports operational or equipment concerns to the Manager on Duty (MOD).
• →Assists with unscheduled group visits and special visitor needs.
• →Records data and anecdotal fruitage related to visitor engagement and interactions with the exhibits in order to gain insights and feedback to share with management and interested stakeholders from other Church departments.
• →Maintains strict confidentiality regarding sensitive information encountered in the course of work.
• →Performs other related duties as assigned.

Tour guides help present a clear, accurate, and engaging introduction to the history of The Mother Church and the practice of Christian Science.
Learns and delivers assigned tour content clearly, accurately, and with confidence.

• →Co-leads tours with a counterpart and maintains smooth pacing and transitions throughout the visitor experience.
• →Presents information related to the Original Edifice and the Extension of The Mother Church with historical accuracy and spiritual sensitivity.
• →Communicates effectively with people of different belief systems, nationalities, cultures, and backgrounds.
• →Answers visitor questions about Church history, Christian Science, current Church activity, and, as appropriate, architectural features of the buildings.
• →Uses radio communication appropriately to support tour coordination and visitor flow.
• →Assists with opening and closing procedures for Church buildings, including preparing spaces for visitors and handling literature.
• →Helps ensure that tour spaces remain neat, welcoming, and visitor ready.
• →Monitors visitor movement, assist with wayfinding, and help shepherd large groups as needed.
• →Maintains current knowledge of the “How Do You See the World?” exhibit, The Christian Science Publishing Society’s offerings, and other relevant Mother Church events and resources.
• →Performs other related duties as assigned.

• →Serves as a welcoming public presence for The Mother Church on the Christian Science Plaza.
• →Greets members of the public on Plaza property, answer questions, and direct visitors appropriately.
• →Demonstrates prayerful alertness and the ability to respond to situations from the standpoint of Christian Science practice.
• →Understands and respects the dual nature of the property as both a Church home and a business site shared with non Church tenants.
• →Stays informed about daily Church and Plaza activities and events.
• →Monitors radio communications and follows Church Security radio protocol.
• →Develops familiarity with Plaza sectors, landmarks, and key visitor destinations.
• →Provides feedback regarding visitor signage and wayfinding.
• →Observes and reports maintenance, safety, or security concerns to management or Security.
• →Provides backup support as needed, including escorting groups between buildings.
• →Directs visitors to the Welcome Hall and other appropriate locations for tours and exhibits.

STAFF MANAGEMENT AND JOB CONTACTS

• Active and demonstrable practice of Christian Science consistent with The Manual of The Mother Church.
• Ability to talk about Christian Science, Mary Baker Eddy, and the mission and offerings of The Mother Church clearly, accurately, and respectfully to the public.
• Demonstrated ability to lead with humility, sound judgment, spiritual poise, and a service oriented approach.
• Strong problem solving, customer service, and decision making skills in active public facing environments.
• Ability to multitask, prioritize, meet deadlines, respond promptly, and take initiative.
• Strong verbal, presentation, and writing skills.
• Ability to train, coach, and encourage others constructively.
• Ability to interact respectfully with people of varied backgrounds, belief systems, nationalities, and cultures.
• Reliability, punctuality, and ability to follow a regular work schedule.
• Basic computer proficiency and the ability to learn required systems quickly, including a point of sale (POS) system, scheduling software, databases, and common office applications.
• Ability to handle monetary transactions accurately, including cash handling and basic math.
• Willingness to learn and troubleshoot routine day-to-day technical issues related to exhibits, the Mapparium, and communications equipment.
  Adept at remaining composed, adaptable, and service oriented in changing circumstances.

• Familiarity with Church history, Christian Science history, and the architectural history of The Mother Church.
• Familiarity with the products and activities of The Christian Science Publishing Society, the Reading Room, and other Church offerings.
• Ability to communicate effectively with visitors for whom English is a second language.
• Fluency in more than one language is helpful.
• Familiarity with the values and core beliefs of other Christian denominations and faith traditions.
• Experience with Agile practices and working on a Trello board.

Technology Skills

Requires a level of comfort working with databases, a point of sale (POS) system, and scheduling software, with a solid knowledge of office-related applications (email, word processing, spreadsheets, slides, Zoom, Trello). Should be willing to learn to troubleshoot basic day-to-day tech issues. Will also use a handheld radio to maintain communications with staff during the day and will become familiar with basic technical aspects of running the Mapparium and exhibits.

Work Environment and Physical Requirements

This position is based in Boston, Massachusetts and works onsite five days per week, including regular weekend coverage and occasional evenings or holidays as needed. The role requires standing and walking for extended periods, walking up and down stairs, occasional seated work for shorter periods, and outdoor work in varying weather conditions and seasons.

Engagement with Christian Science
Christian Science practice is central to this role and to its interaction with the public. The individual must have a sincere and ongoing interest in deepening his or her understanding of Mary Baker Eddy, the Church, and the history and practice of Christian Science. Membership in The Mother Church and Primary Class instruction are required.

Pay range: $35.38 - $45.99 hourly

The pay ranges disclosed in our job postings are the compensation ranges the Church reasonably and in good faith expects to pay for a given position at the time of posting.

The offered salary will be determined by factors such as the applicant’s relevant education, experience, knowledge, skills, abilities; and benchmarking, work location, and internal equity.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.