Workplace Experience Associate

Traversal is the AI Site Reliability Engineer (AI SRE) for the enterprise.

Production complexity was already outpacing what engineering teams could manage manually, and AI-generated code is accelerating that gap. Traversal is built for that challenge, autonomously understanding and reasoning across even the largest, most complex production environments to diagnose, fix, and prevent incidents. Our mission is to free engineers from endless firefighting and give them more time to focus on creative, high-impact work.

Today, Traversal operates in mission-critical environments at some of the world’s largest enterprises. Our roots remain deeply embedded in AI research, and we’ve brought together researchers from institutions including MIT, Harvard, Berkeley, Columbia, and Cornell with world-class technical staff and operators from companies like Google, Meta, Datadog, ServiceNow, and Citadel Securities to take on one of the hardest problems for AI to solve. Traversal is backed by Sequoia Capital, Kleiner Perkins, Hanabi, NFDG, and American Express Ventures.

As our Workplace Experience Associate, you'll be at the center of how our team works, grows, and shows up every day. This role is ideal for someone who loves keeping a lot of moving pieces on track and takes real pride in the details that make people feel taken care of.

At the core of it all, your focus is making the office a place our team loves to come into and reflective of our company values. You'll run day-to-day office operations, help plan the events that bring our team together, and own the rituals that reinforce our company culture. You'll partner closely with the operations team, leadership, and folks across the company, and you'll have a lot of room to build better systems as we scale.

• Events & Celebrations: Plan and run in-office and team events: monthly birthdays, anniversaries, All Hands snacks, happy hours, the holiday party, and team travel.

• Guest & Team Experience: Own the little touches that make Traversal memorable. Think candidate and customer gifts, swag, and surprise-and-delight moments that make the office a place people are excited to come into every day.

• 3+ years of experience in office management, executive support, events, or another fast-moving operations role

• Exceptional organization and follow-through. Nothing falls through the cracks on your watch

• A hospitality mindset and genuine care for how candidates, teammates, and guests experience every interaction

• Strong communication skills and the judgment to represent Traversal well with customers, vendors, and partners

• Comfort with ambiguity and the drive to create structure where none exists

• Ability to operate effectively in early-stage startup environments with high ownership and evolving priorities

• Experience planning offsites or large team events end-to-end

• Familiarity with the NYC vendor and event landscape

Traversal is a place to take on hard, meaningful problems with real ownership from day one. You’ll work alongside people who challenge you to grow, learn constantly, and help define a new category of infrastructure software. We think long term, move quickly, and hold a high bar without taking ourselves too seriously.

We offer competitive salary and equity packages, health insurance, fertility benefits, a great tech setup stipend and flexible time off. Plus in-office snacks, team happy hours and outings, an annual company offsite, and plenty of built in time to collaborate across teams.

Traversal is fully in-office, 5 days a week, based in New York near Madison Square Park. We have a collaborative, hard-working culture and are energized by building the future of AI-powered software maintenance.