Clinic Receptionist

Location: Abu Dhabi, UAE
Industry: Highly-secured government facility
Working Hours: 60 hours per week (Rotational Day & Night Shifts)

Via Medica International Healthcare is seeking a professional and customer-oriented Clinic Receptionist to join our medical team in the Western Region of Abu Dhabi. The successful candidate will serve as the first point of contact for staff and visitors, ensuring a welcoming experience and providing efficient administrative and front-desk support in a busy 24-hour medical centre.

• →Welcome and assist patients, students, and visitors courteously and professionally.
• →Register patients in the Electronic Medical Record (EMR) system accurately and efficiently.
• →Verify patients' insurance eligibility before consultation.
• →Process daily billing and maintain accurate financial records.
• →Coordinate with the Insurance Coordinator regarding approvals, claims, and billing requirements.
• →Schedule appointments and manage patient flow.
• →Answer telephone calls and respond to patient inquiries professionally.
• →Maintain accurate medical and administrative records while ensuring confidentiality.
• →Perform general administrative and clerical duties, including filing, document management, and report preparation.
• →Ensure compliance with organizational policies, patient privacy regulations, and ethical standards.
• →Support the clinical team with administrative requirements as needed.

• Diploma or certification in Office Administration, Medical Secretary, Health Information Management, or a related field.
• Minimum 2 years of experience in a healthcare facility, hospital, medical center, or occupational health clinic.
• Current Basic Life Support (BLS) certification.
• Experience using Electronic Medical Record (EMR/EHR) systems.
• Proficient in Microsoft Office applications (Word, Excel, Outlook, and PowerPoint).
• Excellent communication, interpersonal, and customer service skills.
• Strong organizational skills with the ability to multitask in a fast-paced healthcare environment.
• High level of professionalism, integrity, confidentiality, and ethical conduct.
• Willingness to work 60 hours per week on rotating day and night shifts.