Executive Assistant

Position: Executive Assistant
Company: VirtDrop
Location: Fully Remote
Employment Type: Full-Time

About VirtDrop

At VirtDrop, we connect exceptional remote talent from Latin America with top-tier U.S.-based clients.

What We’re Looking For

Our client, a fast-growing luxury jewelry brand, is seeking a highly organized and customer-focused Executive Assistant to support daily operations, customer communications, and e-commerce activities. This role is ideal for someone who thrives in a fast-paced environment, enjoys providing exceptional service, and can effectively manage administrative, operational, and client-facing responsibilities.

The ideal candidate is proactive, detail-oriented, resourceful, and eager to grow with an entrepreneurial luxury brand.

Key Responsibilities

• Provide executive and administrative support to business leadership
• Deliver a white-glove customer experience via email, text, phone, and social media
• Respond promptly and professionally to customer inquiries and concerns
• Track and manage customer orders from inquiry through delivery
• Coordinate production timelines and communicate updates to customers
• Follow up with clients to ensure satisfaction and maintain strong relationships
• Manage invoices, order records, calendars, and administrative processes
• Assist with project coordination and day-to-day business operations
• Update and maintain product listings on Shopify
• Upload new products and make website updates as needed
• Assist with inventory management and general e-commerce operations
• Support internal processes and ensure tasks are completed accurately and on time

Must-Have Qualifications

• Exceptional English communication skills, both written and verbal
• Strong customer service experience, preferably in a client-facing role
• Proven Executive Assistant, Administrative Assistant, or Operations Support experience
• Highly organized with exceptional attention to detail
• Strong project coordination and multitasking abilities
• Experience using Shopify for product management, website updates, or inventory management
• Ability to manage multiple priorities in a fast-paced environment
• Strong problem-solving skills and proactive mindset
• Comfortable communicating with customers through multiple channels

Nice-to-Have Qualifications

• Experience supporting executives, founders, or entrepreneurs
• Experience in luxury retail, jewelry, fashion, or premium consumer brands
• Sales experience in a customer-facing environment
• Experience with e-commerce operations and order fulfillment
• Familiarity with CRM systems and customer support platforms

What We Offer (Once Matched with a Client)

💵 Competitive compensation in USD

🏠 100% Remote work

🤝 Ongoing support from the VirtDrop team

🌐 Access to a strong network of clients and professionals

📈 Long-term career growth opportunities

🏖 Paid Vacation Days

🩺 Wellness Benefit Reimbursement

💸 Weekly Payments

Your Career, Elevated

Ready to take your career to the next level?

VirtDrop is an equal opportunity employer. We celebrate diversity and are committed to building an inclusive workplace.

📩 APPLY NOW and join a growing luxury brand where organization, customer experience, and operational excellence drive success!