Care Team Assistant at Westpark - Full Time

United States·Provomid

Team AssistantAdministration & Office Support

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Quick Summary

Overview

Join Wasatch Behavioral Health as a Full-Time Care Team Assistant (Receptionist) at our Westpark Family Clinic in Provo, Utah, earning $17.50–$22.17/hour. As the first point of contact for our clinic,

Technical Tools

Team AssistantAdministration & Office Support

Join Wasatch Behavioral Health as a Full-Time Care Team Assistant (Receptionist) at our Westpark Family Clinic in Provo, Utah, earning $17.50–$22.17/hour. As the first point of contact for our clinic, you'll play a vital role in creating a warm, welcoming experience for clients and families seeking behavioral health services. Westpark Family Clinic serves children, adolescents, adults, and families, providing compassionate, evidence-based care for a wide range of mental health concerns, including anxiety, depression, trauma, bipolar disorder, schizophrenia, and more. Working alongside a multidisciplinary team of providers, you'll help ensure our clients receive the support they need while contributing to a positive, professional, and caring environment.

Schedule: Monday–Friday, 8:00 AM-5:00 PM
Compensation: $17.50–$22.17 DOE

What We Offer

~3 min read

✓Utah Retirement Systems (Pension & 401(k) options)

✓Public Employees Health Plan (PEHP) Medical & Dental Insurance

✓Vision Benefits Plan

✓Employer-Provided Health Savings Account (HSA) Contributions

✓Flexible Spending Account (FSA) Options

✓Company-Paid Life Insurance

✓Company-Paid Short- & Long-Term Disability Insurance

✓12 Paid Annual Holidays

✓Generous Paid Time Off (PTO)

✓Funds for Training and Development

✓Scheduled Annual Pay Increases

✓Greet clients, families, and visitors with exceptional customer service, creating a welcoming and supportive first impression.

✓Manage incoming phone calls, answer questions, and direct calls to the appropriate team members.

✓Make preliminary assessments of client needs to determine the urgency of requests and connect individuals with the appropriate services.

✓Schedule, reschedule, and confirm appointments while maintaining provider calendars.

✓Process client payments, respond to billing questions, and assist with insurance authorizations as needed.

✓Prepare, update, and maintain accurate client charts and electronic health records.

✓Act as a liaison between clients, clinicians, and insurance partners to ensure smooth communication and continuity of care.

✓Assist clients with forms, paperwork, and general questions about clinic services and processes.

✓Coordinate communication with therapists, nurses, case managers, and providers to support daily clinic operations.

✓Handle confidential information with professionalism while maintaining HIPAA compliance.

✓Process incoming mail, faxes, and other administrative tasks to keep the clinic running efficiently.

✓Help create an organized, professional, and compassionate environment that supports high-quality behavioral health care for children, adolescents, adults, and families.

✓High school diploma or GED

✓At least 6 months of clerical or secretarial experience

✓Strong communication skills (verbal + written)

✓Solid computer and multitasking skills

✓Compassionate, organized, and detail-oriented

✓Spanish speakers may qualify for a wage increase