Front Desk Coordinator

• →Greet clients, staff, and visitors, directing them to their correct destinations.
• →Answer and redirect incoming phone calls on a multi-line system and forward website inquiries.
• →Handle incoming and outgoing mail and packages, including logging deliveries, creating shipping labels, and distributing items.
• →Provide immediate responses to building safety and emergency issues, helping maintain a safe and sustainable work environment.
• →Issue parking passes to new staff and coordinate paycheck distribution with the finance team.
• →Assist clinical, QA, and other staff with mailing documentation and packages to outside partners and clients.
• →Navigate and maintain organizational Google calendars, collaborating cross-departmentally for accuracy.
• →Manage inventory, ordering, and ad-hoc requests for office supplies, program treatment materials, swag, and ergonomic needs.
• →Assist the Facilities Coordinator with events and collaborate closely with the Facilities Manager on various projects.
• →Interact with all staff and clients in a manner that demonstrates ownership and builds trust.

• BA/BS preferred
• At least two (2) years of reception/office administrative experience
• Written and spoken fluency in Spanish required*

This is a bilingual Spanish/English position. Candidates must demonstrate advanced Spanish language proficiency in order to effectively provide services to Spanish-speaking clients and families.

Final candidates will be required to complete an ALTA Language Proficiency Test administered by WestCoast Children’s Clinic and must achieve a minimum score of Level 9 (Advanced) to qualify for the position.

• Professional demeanor and client-focused customer service in high-stress, intensive clinical environments
• Excellent oral and written communication skills for clear information exchange across all levels
• Strong ability to multitask with high attention to detail, time management, and initiative
• Versatile team player who works effectively both independently and within multidisciplinary teams
• Deep awareness of race, class, and ethnicity issues with extensive experience serving diverse communities
• Creative problem-solver capable of managing complex tasks like agency-wide calendaring
• Highly reliable with strict adherence to file, document, and client confidentiality standards
• Proficient in MS Office (Excel, PowerPoint), Google Workspace, Mac OS, Asana, Neon, Airtable, Welligent, and Zoom

• Participate in in-depth conversations in Spanish across a broad range of topics at a normal rate of speech
• Understand most spoken Spanish in professional and conversational contexts, using context to interpret unfamiliar slang, idioms, or complex grammar
• Communicate clearly and effectively on a wide range of subjects, even if some grammatical errors or a noticeable accent are present
• Be readily understood by native Spanish speakers without causing misunderstanding
• WestCoast Children’s Clinic will provide the ALTA language assessment to eligible candidates during the hiring process.