Executive Assistant - Seattle

Credit Acceptance is proud to be an award-winning company recognized both locally and nationally across multiple workplace categories. Our world-class culture is shaped by dedicated team members who are driven to succeed as professionals individually and together as a team. Backed by a strong product, exceptional people, and a stable financial foundation, we’ve grown into a leading provider of used and new car financing across the country.

Our Support teams work with multiple departments in a dynamic environment that promotes flexibility and autonomy, while offering the opportunity to collaborate with a diverse group of professionals. We work to comply with our company standards, exceed customer expectations, and drive our Great Place to Work culture. We deliver high-quality services aligned to business needs, driving innovative improvements that support our company strategy and modern operating principles.

Executive Support & Strategic Partnership

• Partner with and provide administrative support to the Executive Leadership Team (ELT), including SVP/VP leaders, to meet business needs.
• Act as a liaison between the C-level executive, senior leadership, Board members, and internal/external partners.
• Proactively manage the executive’s priorities, ensuring time, information, and resources are aligned with organizational goals.
• Prepare executive briefing materials, decision memos, presentations, and follow-up actions for meetings and strategic engagements.
• Anticipate needs and issues, identify risks, and provide recommendations to support executive decision‑making.

Calendar, Communication, & Workflow Management

• Independently manage a complex, high-volume calendar, balancing competing priorities with business acumen and diplomacy.
• Draft, edit, and refine executive correspondence, communications, and talking points.
• Gatekeep and triage internal/external communications, escalating or resolving matters based on urgency, importance, and strategic alignment.
• Ensure seamless coordination of executive workflows, operating rhythms, and organizational commitments.

Confidential Information & Issue Resolution

• Handle highly sensitive organizational, personnel, and financial information with absolute discretion.
• Investigate issues, gather data, and provide executive-level recommendations or resolutions.
• Represent the executive in addressing inquiries, disputes, or confidential matters with professionalism and authority.

Meeting, Event, & Logistics Ownership

• Plan, organize, and execute executive-level meetings, Board sessions, strategic reviews, and leadership off-sites.
• Own agenda development, briefing documents, presentations, and action‑item tracking.
• Coordinate complex domestic and international travel, ensuring all logistics align with executive preferences and business needs.

Project & Initiative Management

• Lead and support cross-functional projects on behalf of the C-level executive, acting as project manager or liaison as needed.
• Track progress on organizational initiatives, ensuring alignment with milestones, KPIs, and executive priorities.
• Monitor deliverables from leadership partners and ensure follow-through on commitments.

Operational & Administrative Leadership

• Continuously improve processes, workflows, and tools within the executive office.
• Identify and resolve inefficiencies; implement best practices for documentation, communication, and coordination.
• Provide mentorship or guidance to other administrative professionals across the organization, as appropriate.

Decision-Making Authority

• Independently prioritizes executive workflow and allocates time/resources aligned with business priorities.
• Makes decisions regarding scheduling, communication routing, information flow, and issue escalation.
• Acts as a delegate on selected tasks requiring judgment, including internal inquiries, confidentiality-sensitive issues, and operational decisions within defined limits.
• Provides recommendations and analysis that influence executive decisions, organizational planning, or strategic focus.

• Exceptional judgment, discretion, and decision-making capability.
• Ability to maintain a high level of confidentiality with the utmost discretion.
• Strong business acumen with the ability to understand organizational priorities and dynamics.
• Outstanding written and verbal communication skills.
• Demonstrated ability to manage multiple priorities, pivot quickly, and operate independently.
• High proficiency with productivity tools (e.g., Microsoft 365, Teams, PowerPoint, Excel, Outlook).
• Ability to build strong relationships across all levels of the organization.
• Comfort navigating ambiguity and driving clarity.

• Bachelor’s degree preferred; equivalent professional experience considered.
• 7+ years of executive-level administrative support experience, with at least 3 years supporting VP-level or above.
• Experience functioning in fast-paced, high-growth, or matrixed organizations strongly preferred.

To be successful in this role, Team Members need to be:

• Positive by maintaining resiliency and focusing on solutions
• Respectful by collaborating and actively listening
• Insightful by cultivating innovation, accumulating business and role specific knowledge, demonstrating self-awareness and making quality decisions
• Direct by effectively communicating and conveying courage
• Earnest by taking accountability, applying feedback and effectively planning and priority setting

• Remain compliant with our policies processes and legal guidelines
• All other duties as assigned
• Attendance as required by department